Drift + Salesforce
Update Salesforce contacts with new NPS responses
Measuring your customer satisfaction is absolutely key to retention and reducing churn. Set up this Zapier integration, and any new NPS response that is submitted by a customer in Drift will be automatically added to their contact entry on Salesforce, keeping you organized
Measuring your customer satisfaction is absolutely key to retention and reducing churn. Set up this Zapier integration, and any new NPS response that is submitted by a customer in Drift will be automatically added to their contact entry on Salesforce, keeping you organized
- When this happens...New NPS Response
Triggers when one of your NPS campaigns has a new response from a contact.
- automatically do this!Update Record
Updates an existing record for a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).
- Free forever for core features
- 14 day trial for premium features & apps
Conversation Manual Push
Triggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Try ItNew Lead
Triggers when an email address is collected from a lead.
Try ItNew Message
Triggers each time a new message in a conversation is received.
Try ItUser Reached Goal
Triggers when a User has hit a goal within a playbook.
Try It
Conversation Pushed
Triggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Try ItNew Conversation
Triggers when a conversation is started.
Try ItNew Contact
Triggers when a new contact is created through drift.identify. Unless specified by the Drift team, use the "new lead" trigger.
Try ItLead StageRequired
Try It
