Ecwid by Lightspeed + Help Scout
Create Help Scout conversations for incomplete Ecwid orders
An abandoned order isn't the end of the road. Use this integration to help your support team proactively reach out to incomplete orders. After you set it up, abandoned carts in an Ecwid store will automatically create tickets in Help Scout.
An abandoned order isn't the end of the road. Use this integration to help your support team proactively reach out to incomplete orders. After you set it up, abandoned carts in an Ecwid store will automatically create tickets in Help Scout.
- When this happens...New Abandoned Cart
Triggered when a customer leaves an online store without making a purchase.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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About Ecwid by Lightspeed
Ecwid by Lightspeed is a cloud online store builder which lets you instantly launch an online store on any website, Facebook page, or multiple sites simultaneously.
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About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
