LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

LiveChat

Customize the private email address associated with your mailbox. Be sure to use lowercase and numbers only. Just forward emails to this address to trigger this Zap. *Want to receive to your own email address? Try Mailgun, IMAP, Mandrill, or Gmail instead.*

In order to trigger when emails are opened, this must be paired with a separate Zap using the **Send Outbound Email** action, with the **Enable Read Receipts?** field set to `True`.

To test with a live email, send an email to yourself using your **Send Outbound Email** action (with read receipts enabled) and open it, then test this trigger immediately for samples. If you don't need to test with live data, click Skip Test to use static test data.

**Trial or Free Zapier plan:**

 - Emails sent during [testing](https://help.zapier.com/hc/en-us/articles/18811411817741-Test-Zap-steps "https://help.zapier.com/hc/en-us/articles/18811411817741-Test-Zap-steps") are sent to the [Zapier account email address](https://help.zapier.com/hc/en-us/articles/8496274581517-Change-your-Zapier-account-email-address "https://help.zapier.com/hc/en-us/articles/8496274581517-Change-your-Zapier-account-email-address"). Once published, emails go to the intended recipients (To, CC, BCC).
 - You can send a maximum of 5 emails per account per day.

**Paid Zapier plan:**

 - You can send a maximum of 10 emails per account per hour.

Can be a comma separated list of emails. Limited to 5.

You can place HTML in here and we will send it as is. If this is plain text, we will try to convert it to some very basic HTML for greater client compatibility.

A file object to be attached to the email. Plain text content will converted into a txt file and attached. Please note, if the file is over ~10mb or so, you should explore using other email sending techniques (like Gmail or SMTP).

This will be your "display name" when sending. *Want to send from your own email address? Try Mailgun, IMAP, Mandrill or Gmail apps instead.*

Specify a reply address other than your own.

Set this to "yes" if your emails are received without line breaks or spacing.

Want to be notified when this email is opened? Set this to to `True` and set up a Zap using the `New Read Receipt` trigger.

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Email by Zapier

Instantly stay on top of customer inquiries with this email notification workflow. When a new ticket is created in LiveChat, this automation sends an outbound email through Email by Zapier, ensuring you never miss an important support request. Keep your customer support efficient and responsive with this simple yet effective process.

Email by Zapier + LiveChat

Send outbound emails for new LiveChat tickets with Email by Zapier

Supported triggers and actions

Chat Changed

New Chat

New Visitor in Queue

New Read Receipt

Setup Directions

Finished Chat

New Ticket

New Inbound Email

Email AddressRequired

Send Outbound Email

Free Test Limitation

ToRequired

SubjectRequired

Body (HTML or Plain)Required

Attachment

From Name

Reply To

Cc

Bcc

Force Linebreaks?

Enable read receipts?

About Email by Zapier

Related categories

About LiveChat

Related categories

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