EvaluAgent + Jira Service Management

Import JIRA Service Desk requests in to EvaluAgent

Import your new request from JIRA Service Desk in to EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator, or manually assign it, and then begin the quality checking process.

Import your new request from JIRA Service Desk in to EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator, or manually assign it, and then begin the quality checking process.

  1. When this happens...
    Jira Service ManagementJira Service Management
    New Request

    Triggers when a request is created.

    TriggerScheduled
  2. automatically do this!
    EvaluAgentEvaluAgent
    Import a Contact

    Imports a contact record into EvaluAgent.

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • SiteRequired

    • ProjectRequired

    • Request TypeRequired

    Action
    Write
    • Contact DateRequired

    • Contact Date FormatRequired

    • Contact ReferenceRequired

    • Link to Record

    • User IDRequired

    • Link to EvaluAgent User RecordRequired

    • SourceRequired

    Action
    Write
evaluagent logo
evaluagent logo

About EvaluAgent

EvaluAgent provides everything you need to evaluate, coach and engage agents. This app allows you to view zendesk tickets that have been evaluated inside evaluation and have instant access to the results

Related categories

  • Customer Support
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support