EvaluAgent + Mojo Helpdesk
Import new Tickets from Mojo Helpdesk in to EvaluAgent
Import new tickets from Mojo Helpdesk into EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.
Import new tickets from Mojo Helpdesk into EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.
- When this happens...New Ticket
Triggers when new unassigned ticket is created.
- automatically do this!Import a Contact
Imports a contact record into EvaluAgent.
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New Ticket
Triggers when new unassigned ticket is created.
Try ItNew Ticket With Scheduled On
Triggers when new unassigned ticket with a scheduled on date is created.
Try ItTicket QueueRequired
TitleRequired
DescriptionRequired
Priority
User's email
Due On
Scheduled On
Contact DateRequired
Contact Date FormatRequired
Contact ReferenceRequired
Link to Record
User IDRequired
Link to EvaluAgent User RecordRequired
SourceRequired
About EvaluAgent
EvaluAgent provides everything you need to evaluate, coach and engage agents. This app allows you to view zendesk tickets that have been evaluated inside evaluation and have instant access to the results
Related categories
About Mojo Helpdesk
Help desk software that lets you centralize, assign, and track customer support requests as well as internal help desk tickets.
