EvaluAgent + Zoho Desk
Import new Zoho Desk tickets into EvaluAgent
With this integration, you can automatically import your tickets from Zoho Desk in to EvaluAgent, ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.
With this integration, you can automatically import your tickets from Zoho Desk in to EvaluAgent, ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.
- When this happens...New Ticket
Triggers when a new ticket is created.
- automatically do this!Import a Contact
Imports a contact record into EvaluAgent.
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About EvaluAgent
EvaluAgent provides everything you need to evaluate, coach and engage agents. This app allows you to view zendesk tickets that have been evaluated inside evaluation and have instant access to the results
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About Zoho Desk
Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.