Integrate Facebook Lead Ads with Zendesk to automate your work
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Zapier makes it easy to integrate Facebook Lead Ads with Zendesk - no code necessary. See how you can get setup in minutes.
Select a trigger from Facebook Lead Ads
Setup an action from Zendesk
That’s it! You just connected Facebook Lead Ads to Zendesk
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Frequently Asked Questions about Facebook Lead Ads + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Facebook Lead Ads and Zendesk
How do I connect Facebook Lead Ads to Zendesk?
To connect Facebook Lead Ads to Zendesk, you'll need to create a Zap using our platform. Start by choosing Facebook Lead Ads as your trigger app and select the 'New Lead' trigger event. Then, choose Zendesk as your action app and select an action such as 'Create Ticket' or 'Create User'. Follow the prompts to authenticate both applications and finalize your Zap setup.
What triggers are available when integrating Facebook Lead Ads with Zendesk?
When integrating with Zendesk, the primary trigger available is the 'New Lead' event from Facebook Lead Ads. This allows you to set up an automatic process where new leads captured via a form can trigger actions in your Zendesk account, keeping your customer support team promptly informed.
Can I automatically create tickets in Zendesk from new Facebook leads?
Yes, you can automatically create tickets in Zendesk from new leads captured in Facebook Lead Ads. By using our integration platform, configure a Zap that uses the 'New Lead' event from Facebook as a trigger and the 'Create Ticket' event in Zendesk as the corresponding action.
Is it possible to update existing users in Zendesk from Facebook lead information?
While our integration primarily focuses on creating new entries such as tickets or users in Zendesk based on lead information, updating existing users requires setting up a filter or custom action within your Zap that checks for user existence before proceeding.
How often does data sync between Facebook Lead Ads and Zendesk when using this integration?
Data between Facebook Lead Ads and Zendesk is synchronized almost instantly once a lead is captured, depending on the polling interval set by our platform. This ensures minimal delay in creating support tickets or updating customer records.
What types of data can be transferred from a Facebook lead into a Zendesk ticket?
You can transfer various types of data from a Facebook lead into a Zendesk ticket, including name, email address, phone number, and any other custom fields available in your form. Our platform allows these fields to be mapped directly into ticket fields or comments.
Do I need special permissions on my accounts to use this integration?
Yes, you need administrative privileges on both your Facebook Business account (to access leads) and your Zendesk account (to create tickets or update users). Ensure that API access is enabled where necessary for seamless integration.
Connect Facebook Lead Ads and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Connect Facebook Lead Ads and Zendesk to unlock the power of automation
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
