Facebook Messenger + Help Scout
Create Help Scout conversations for new Facebook Messenger messages sent to your page
Effortlessly manage customer inquiries from Facebook Messenger by creating Help Scout conversations. With this workflow, whenever a new message is sent to your Facebook Page, a conversation will be generated in Help Scout, allowing your support team to seamlessly address customer concerns in one central location. Improve response times and streamline your customer service with this efficient automation.
Effortlessly manage customer inquiries from Facebook Messenger by creating Help Scout conversations. With this workflow, whenever a new message is sent to your Facebook Page, a conversation will be generated in Help Scout, allowing your support team to seamlessly address customer concerns in one central location. Improve response times and streamline your customer service with this efficient automation.
- When this happens...New Message Sent to Page
Triggers when a new Message is sent to a page.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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PageRequired
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
Response Msg
PageRequired
Recipient IdRequired
TextRequired
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
