Facebook Messenger + InvGate Service Desk

Create InvGate Service Desk requests from new Facebook Messenger messages

Tired of manually creating requests yourself? Activate this Zapier template, and from then on, every time you receive a new Facebook message, a corresponding InvGate Service Desk request will be created automatically.

Tired of manually creating requests yourself? Activate this Zapier template, and from then on, every time you receive a new Facebook message, a corresponding InvGate Service Desk request will be created automatically.

  1. When this happens...
    Facebook MessengerFacebook Messenger
    New Message Sent to Page

    Triggers when a new Message is sent to a page.

    TriggerInstant
  2. automatically do this!
    InvGate Service DeskInvGate Service Desk
    Create Request

    Creates a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • PageRequired

    Trigger
    Instant
    Try It
  • InvGate Service Desk triggers, actions, and search

    New Automated Action

    Triggers when a new Automated Action is defined.

    Trigger
    Scheduled
    Try It
  • InvGate Service Desk triggers, actions, and search

    New Request

    Triggers when a new request is created.

    Trigger
    Scheduled
    Try It
    • TitleRequired

    • DescriptionRequired

    • CategoryRequired

    • CreatorRequired

    • TypeRequired

    • CustomerRequired

    • PriorityRequired

    Action
    Write
    • Response Msg

    • PageRequired

    • Recipient IdRequired

    • TextRequired

    Action
    Write
    • Automated ActionRequired

    Trigger
    Scheduled
    Try It
    • RequestRequired

    Trigger
    Scheduled
    Try It
    • Request where you want to commentRequired

    • CommentRequired

    • Author of this commentRequired

    • Is Solution

    • Customer Visible

    Action
    Write
facebook-messenger logo
facebook-messenger logo

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
Learn moreHelp

Related categories

  • Facebook
  • Social Media Marketing
invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
Help

Related categories

  • Customer Support