Feefo + Freshdesk
Create Freshdesk tickets from new Feefo feedback
Keep a track of your Feefo feedback within Freshdesk alongside your other customer service workflows. This Zapier integration allows you to create a Freshdesk ticket when a new piece of Feefo feedback is received from one of your customers.
Keep a track of your Feefo feedback within Freshdesk alongside your other customer service workflows. This Zapier integration allows you to create a Freshdesk ticket when a new piece of Feefo feedback is received from one of your customers.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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ModeRequired
Try ItUnique Transaction ReferenceRequired
Customer Name
Customer EmailRequired
Customer Mobile
Customer Reference Number
Unique Product Identifier (SKU)Required
Parent Product Identifier
Gtin
Mpn
DescriptionRequired
Product URL
Transaction Amount
Product Tags
Transaction Date
Feedback Request Date
Currency
Sale Tags
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItNew Ticket Note
Triggers when a Note is added to a Ticket.
Try It
Smart Link KeyRequired
Unique Transaction ReferenceRequired
Customer NameRequired
Customer EmailRequired
Customer Reference
Unique Product Identifier (SKU)Required
DescriptionRequired
Product URL
Transaction Amount
Tags
Transaction Date
Currency
Feedback IDRequired
AuthorRequired
Response TextRequired
Close Thread?
Notify Customer?
New Contact
Triggers when a new customer is created.
Try ItUpdate Ticket
Triggers when a Ticket is updated.
Try It
