Formcrafts + Trengo

Send whatsapp message templates in Trengo for new responses in FormCrafts

Improve your real-time communication by connecting FormCrafts and Trengo. When a new response is received in FormCrafts, this workflow promptly sends a WhatsApp message via Trengo. This seamless interaction ensures you never miss customer feedback or inquiries, enhancing your customer service efficiency and satisfaction.

When this happens...
New Response
Triggers when the form is submitted by the user.
TriggerScheduled
automatically do this!
Send a WhatsApp Message Template
This action will send a WhatsApp message template to a phone number
ActionWrite

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Supported triggers and actions

- Choose FormRequired
Trigger
Scheduled
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Ticket Label Added
Triggers when a label is added to a conversation.
Trigger
Instant
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New Outbound Message
Triggers when an outbound message is created.
Trigger
Instant
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Phone Call Missed
Triggers when a phone call is missed.
Trigger
Instant
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- Name
- Email
- Phone
Action
Write

- Channel IDRequired
- Contact IdentifierRequired
- Contact Name
- MessageRequired
- Email Subject
Action
Write
- Webhook URLRequired
- Contact typeRequired
- Contact name
Action
Write

- Term
- Name
- Email
- Phone
Action
Search or write

New Inbound Message
Triggers when an inbound message is created.
Trigger
Instant
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New Internal Note
Triggers when an internal note is created.
Trigger
Instant
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Phone Call Ended
Triggers when a phone call has ended.
Trigger
Instant
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Phone Call Started
Triggers when a phone call has started.
Trigger
Instant
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- Channel IDRequired
- PhoneRequired
- DirectionRequired
- Contact name
- Note
- Duration
- Recording URL
Action
Write
- WhatsApp Message Template IDRequired
- Recipient Phone numberRequired
- Dynamic Content
Action
Write
- Term
Action
Search