forms.app + Freshdesk

Add notes to Freshdesk tickets from new forms.app submissions

When a new form submission happens in forms.app, streamline your workflow by adding notes to a ticket in Freshdesk. This automation takes the information from your form submissions and utilizes it to provide detailed notes for ticket handling in Freshdesk. Enhance your team's efficiency and stay on top of your tickets with accurate, timely updates.

When this happens...
New Form Submission
Triggers when a new submission is received for a form.
TriggerScheduled
automatically do this!
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
ActionWrite

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Supported triggers and actions

- FormRequired
Trigger
Scheduled
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New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write

- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write

- EmailRequired
Action
Search

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About forms.app

forms.app is a platform where you can build forms, share them and get responses. You can create sales order form and collect payment, too.

Learn more

Related categories

Forms & Surveys

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.