Formstack + Zendesk

Create Zendesk tickets from new Formstack submissions

Easily manage your customer inquiries with this workflow between Formstack and Zendesk. Whenever a new form submission is received in Formstack, a ticket is promptly created in Zendesk, ensuring your customers' questions and concerns are immediately attended to. This automatic process increases your efficiency and helps to deliver a timely and satisfactory customer service experience.

Easily manage your customer inquiries with this workflow between Formstack and Zendesk. Whenever a new form submission is received in Formstack, a ticket is promptly created in Zendesk, ensuring your customers' questions and concerns are immediately attended to. This automatic process increases your efficiency and helps to deliver a timely and satisfactory customer service experience.

  1. When this happens...
    FormstackFormstack
    New Form Submission

    Triggers when a Form recieives a Submission.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

  • Formstack triggers, actions, and search

    New Form

    Triggers when a new Form is created.

    Trigger
    Scheduled
    Try It
    • FormRequired

    • User Agent

    • Remote Address

    • Mark Submission as "read"?

    Action
    Write
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • FormRequired

    • Field identification

    Trigger
    Instant
    Try It
    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
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formstack logo

About Formstack

Formstack is one of the easiest ways to build custom forms that let you collect data your way.
Learn more

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  • Forms & Surveys

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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