Freshdesk + FreshMail

Send FreshMail email for new Freshdesk tickets

Need to notify non-Freshdesk users of new tickets? Once this simple automation is active, a new email will be sent through FreshMail for any new tickets received through Freshdesk.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send Transactional Email in FreshMail - Deprecated
The old version will no longer be developed, and it is scheduled for expiry in the coming months.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
Campaign Was Opened
The trigger runs when the campaign is opened.
Trigger
Instant
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- Email(s)Required
- ListRequired
- State
- Confirm
- Custom Fields
Action
Write
- Email(s)Required
- ListRequired
Action
Write
- SubscriberRequired
- SubjectRequired
- ContentRequired
- Content TypeRequired
- Content SourceRequired
- From
- From Name
- Reply To
- Encoding
- Attachments
- Tracking
- Domain
- Tag
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
Campaign Link Was Clicked
The trigger runs when customer/address is clicked in the campaign link.
Trigger
Instant
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Campaign Unsubscribe
The trigger runs when user unsubscribes from your list.
Trigger
Instant
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- Email(s)Required
- ListRequired
- State
- Confirm
- Custom Fields
Action
Write
- Subscriber's email addressRequired
- Subscriber's nameRequired
- SubjectRequired
- FromRequired
- Sender's nameRequired
- Content HTML ValueRequired
- Content HTML Source
- Content text
- Attachment name
- Attachment URL
Action
Write
- Email(s)Required
- ListRequired
- State
- Confirm
- Custom Fields
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About FreshMail

FreshMail is a great email marketing service. Manage and update your subscribers lists easily. Create, send and track email marketing campaigns that work and get advanced reports in real time.

Related categories

Email Newsletters

Freshdesk + FreshMail

Send FreshMail email for new Freshdesk tickets

New Ticket

New Ticket Note

Update Contact

Create Company

Description

Notes

Domains

Create Forum Category

Description

Create Ticket

Type

Priority

CC Emails

API Request (Beta)

Api Docs Info

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Campaign Was Opened

Add Contact

State

Confirm

Custom Fields

Delete Contact

Send Transactional Email in FreshMail - Deprecated

From

From Name

Reply To

Encoding

Attachments

Tracking

Domain

Tag

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Description

Create Forum Topic

Sticky

Locked

Create Contact

Address

Description

Phone

Job Title

Tags

Find Contact

Campaign Link Was Clicked

Campaign Unsubscribe

Add or Update Contact

State

Confirm

Custom Fields

Send Transactional Email in FreshMail - Recommended

Content HTML Source

Content text

Attachment name

Attachment URL

Update Contact

State

Confirm

Custom Fields

About Freshdesk

Related categories

Similar apps

Zendesk

Help Scout

Mojo Helpdesk

About FreshMail

Related categories