Freshdesk + Freshservice

Create new Freshdesk tickets from new Freshservice tickets

Streamline your customer support process with this workflow. When a new ticket arrives in Freshservice, it will instantly create a corresponding ticket in Freshdesk. This automation ensures no service request gets overlooked and efficiently manages your support tickets across both platforms. Improve your response time and never miss an issue with this hassle-free connection between Freshservice and Freshdesk.

Streamline your customer support process with this workflow. When a new ticket arrives in Freshservice, it will instantly create a corresponding ticket in Freshdesk. This automation ensures no service request gets overlooked and efficiently manages your support tickets across both platforms. Improve your response time and never miss an issue with this hassle-free connection between Freshservice and Freshdesk.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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freshservice logo
freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Help

Related categories

  • Server Monitoring