Freshdesk + GitHub

Create GitHub issues for new Freshdesk tickets

Having trouble keeping your engineering team on top of important customer issues? Set up this Freshdesk-GitHub integration and a new issue will be automatically be created in your GitHub repo for every new ticket you receive in Freshdesk.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create Issue
Triggers when a new issue is created in a specific repo.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
- RepoRequired
Trigger
Scheduled
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- RepoRequired
- Head
Trigger
Scheduled
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- Which gists?
Trigger
Scheduled
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- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Scheduled
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New Mention
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Trigger
Scheduled
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- Repo
Trigger
Scheduled
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- RepoRequired
Trigger
Scheduled
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New Repository
Triggers when a new repository is created.
Trigger
Scheduled
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New Team
Triggers when you are added to a team.
Trigger
Scheduled
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- RepoRequired
- BodyRequired
- Issue or Pull requestRequired
Action
Write
- Gist FilenameRequired
- Content of the GistRequired
- Description
- Make Gist Public?
Action
Write
- RepoRequired
- TitleRequired
- Body
- HeadRequired
- BaseRequired
- Instant Merge
Action
Write
- RepoRequired
- Pull RequestRequired
- Comment
- ActionRequired
- Commit SHA
Action
Write
- RepoRequired
- Pull RequestRequired
- Title
- Body
- State
- Base
Action
Write
- NameRequired
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
Action
Search
- Name (Login)
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
- TitleRequired
- Body
- HeadRequired
- BaseRequired
- Instant Merge
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
- RepoRequired
Trigger
Scheduled
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- RepoRequired
Trigger
Scheduled
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- RepoRequired
- Issue Only
Trigger
Scheduled
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- Actor of EventRequired
Trigger
Scheduled
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- RepoRequired
Trigger
Scheduled
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- RepoRequired
Trigger
Scheduled
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New Organization
Triggers when a new organization is created.
Trigger
Scheduled
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- RepoRequired
Trigger
Scheduled
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- Who is requested to review?
- Repo
Trigger
Scheduled
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- RepoRequired
Trigger
Scheduled
Try It
- RepoRequired
- Branch NameRequired
Action
Write
- RepoRequired
- TitleRequired
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Emoji
- Status Message
- Expires At
- Limited Availability
- Organization ID
Action
Write
- RepoRequired
- IssueRequired
- Title
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Organization NameRequired
- User Name (Login)Required
Action
Search
- Organization or User Name
- Repository NameRequired
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
- TitleRequired
- Body
- Assignee
- Milestone
- Labels
Action
Search or write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.