Freshdesk + GoTo Connect

Create Freshdesk tickets when GoTo Connect calls end

Save time and enhance your customer support by using this convenient workflow. Whenever a call ends in GoTo Connect, a ticket is immediately created in Freshdesk. This means you can promptly respond to customer queries, improve your efficiency, and ultimately boost your customer service reputation. The workflow simply ensures no call goes unanswered or unattended facilitating seamless communication.

When this happens...
All Direction Call Ended
Triggers when a call is ended for the number specified for either incoming or outgoing calls.
TriggerScheduled
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

What does this mean?

- Organization IdRequired
- Phone Number or ExtensionRequired
Trigger
Scheduled
Try It
- Organization IdRequired
- Phone Number or ExtensionRequired
Trigger
Scheduled
Try It
- Organization IdRequired
- Phone NumberRequired
Trigger
Scheduled
Try It
- Organization ID
- Owner NumberRequired
- Contact NumberRequired
- Message BodyRequired
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It

Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write

- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

- Organization IdRequired
- Phone Number or ExtensionRequired
Trigger
Scheduled
Try It
- Organization IdRequired
- Phone NumberRequired
Trigger
Scheduled
Try It
- Organization IdRequired
- ExtensionRequired
Trigger
Scheduled
Try It
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.