Connect Freshdesk and Google Sheets to unlock the power of automation

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How Zapier works

Zapier makes it easy to integrate Freshdesk with Google Sheets - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshdesk, a trigger could be "New Ticket."
A trigger is the event that kicks off your automated workflow.

Setup an action from Google Sheets

An action is what takes place after the automation is triggered. For example, with Google Sheets, the action could be "Create Spreadsheet Column."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshdesk to Google Sheets

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Freshdesk to Google Sheets integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Freshdesk + Google Sheets integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Google Sheets

How can I integrate Freshdesk with Google Sheets?

You can integrate Freshdesk with Google Sheets by setting up automated workflows using our platform. This involves selecting triggers from Freshdesk, like 'New Ticket' or 'Updated Contact', and then choosing actions in Google Sheets, such as 'Create Spreadsheet Row'.

What triggers are available when integrating Freshdesk with Google Sheets?

When setting up the integration, you can use various triggers in Freshdesk, including 'New Ticket', 'Ticket Updated', and 'New Contact'. Each trigger allows you to perform specific actions in Google Sheets, such as adding a new row or updating existing data.

Can I update an existing Google Sheet with data from Freshdesk?

Yes, you can configure our platform to update an existing Google Sheet by setting up a workflow where a trigger from Freshdesk, such as 'Ticket Updated', leads to an action like 'Update Spreadsheet Row' in your selected sheet.

Is it possible to create a new Google Sheet when a new contact is added in Freshdesk?

Certainly! You can set the trigger as 'New Contact' in Freshdesk and choose the action 'Create Spreadsheet' in Google Sheets. This automation will generate a new sheet for each contact addition.

Do I need to have coding skills to set up the integration between Freshdesk and Google Sheets?

No coding skills are required. Our user-friendly interface allows you to connect triggers from Freshdesk with actions in Google Sheets using simple drop-down menus and options.

How do I manage errors during the integration process?

When errors occur during the setup or execution of your integrations, we provide detailed logs and notifications. You can access these through our platform's dashboard and adjust your workflows accordingly.

Can multiple actions be triggered by a single event in Freshdesk?

Yes, you can configure multiple actions for a single trigger. For example, when a ticket is updated in Freshdesk, you could simultaneously update rows in different sheets or perform other operations across your integrated apps.

Connect Freshdesk and Google Sheets to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Freshdesk triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search
    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • Name
      Required
    • Description
    • Notes
    • Domains
    Action
    Write
  • Freshdesk triggers, actions, and search
    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search
    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket No
      Required
    • Notes
      Required
    • Private
      Required
    Action
    Write
    • Forum Category Id
      Required
    • Name
      Required
    • Type
      Required
    • Visibility
      Required
    • Description
    Action
    Write

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate Google Sheets on the Zapier blog

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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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    About Google Sheets
    Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.
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