Freshdesk + Humanity
Create or update driver data points in Humanity for new Freshdesk tickets
If you create your staff schedule in Humanity based on the number of tickets received in Freshdesk, then use this Zapier template to add data points to Humanity's Demand Driven Scheduling feature for every new ticket you receive in Freshdesk.
If you create your staff schedule in Humanity based on the number of tickets received in Freshdesk, then use this Zapier template to add data points to Humanity's Demand Driven Scheduling feature for every new ticket you receive in Freshdesk.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshdesk.
- automatically do this!Create/Update Driver Data Point
Creates a new Demand Driver Data Point or updates an existing Demand Driver Data Point based on the provided date/time.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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About Humanity
TCP Software's dynamic scheduling tool, Humanity, simplifies day-to-day employee management processes. With Humanity Scheduling, your organization can easily and accurately create error-free, dynamic schedules for your staff by location, department, position, and/or skills—with real-time availability conflict checking.