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Freshdesk + Judge.me + Filter by Zapier

Create Freshdesk tickets for new negative Judge.me reviews

If you are a large company dealing with hundreds of reviews every day, you can use this integration between Judge.me and Freshdesk. It automatically filters out reviews with one star, or containing negative words, and creates Freshdesk support tickets. Reduce the manual workload of your support agents and streamline your follow-ups.

If you are a large company dealing with hundreds of reviews every day, you can use this integration between Judge.me and Freshdesk. It automatically filters out reviews with one star, or containing negative words, and creates Freshdesk support tickets. Reduce the manual workload of your support agents and streamline your follow-ups.

  1. When this happens...
    Judge.meJudge.me
    New Review

    Triggers when a new review is created.

    TriggerInstant
  2. automatically do this...
    Filter by ZapierFilter by Zapier
    Only continue if...

    Set up rules to specify when this Zap can continue running.

    ActionFilter
  3. then do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Only continue if...Required

    Action
    Filter
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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judgeme logo
judgeme logo

About Judge.me

Judge.me helps you collect and display product reviews, site reviews and Q&A in your e-commerce store (Shopify, WooCommerce and BigCommerce).
Learn more

Related categories

  • eCommerce
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filter logo

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.
Learn more

Related categories

  • Developer Tools
  • Zapier