Freshdesk + SendSafely
Add notes to a Freshdesk ticket when new dropzone submissions occur in SendSafely
Do you ever need your customer to securely attach a file to an existing Freshdesk ticket? This Zapier automation allows you to update existing Freshdesk ticket with a direct link to files that are uploaded to your SendSafely Dropzone. When uploading files, the user will be asked to provide their existing ticket number so that the correct ticket can be updated. Once the files are uploaded, a comment will be added to the Freshdesk ticket notifying your agents of the newly uploaded files.
Do you ever need your customer to securely attach a file to an existing Freshdesk ticket? This Zapier automation allows you to update existing Freshdesk ticket with a direct link to files that are uploaded to your SendSafely Dropzone. When uploading files, the user will be asked to provide their existing ticket number so that the correct ticket can be updated. Once the files are uploaded, a comment will be added to the Freshdesk ticket notifying your agents of the newly uploaded files.
- When this happens...New Dropzone Submission
Triggers when a new file is submitted to your Hosted Dropzone on the SendSafely Web Portal.
- automatically do this!Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
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