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Quickly connect Freshdesk to Slack with a Zapier template.

Our most popular template

Get Slack notifications for new Freshdesk tickets
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Freshdesk + Slack
Create Freshdesk tickets from new Slack pushed messages
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Slack + Freshdesk
Send Slack channel notifications when Freshdesk tickets are updated
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Freshdesk + Slack
Create Freshdesk tickets from new Slack channel messages
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Slack + Freshdesk
Get Slack message for new Freshdesk tickets
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Freshdesk + Slack
Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule
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Freshdesk + Slack

Get Slack notifications for new Freshdesk tickets

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Freshdesk + Slack

Create Freshdesk tickets from new Slack pushed messages

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Slack + Freshdesk

Send Slack channel notifications when Freshdesk tickets are updated

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Freshdesk + Slack

Create Freshdesk tickets from new Slack channel messages

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Slack + Freshdesk

Get Slack message for new Freshdesk tickets

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Freshdesk + Slack

Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule

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Freshdesk + Slack

Create Slack channel messages for new Freshdesk ticket notes
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Freshdesk + Slack
Send direct messages in Slack for new tickets in Freshdesk
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Freshdesk + Slack

How Zapier works

Zapier makes it easy to integrate Freshdesk with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshdesk, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshdesk to Slack

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Freshdesk to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Freshdesk + Slack integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Slack

How do we integrate Freshdesk with Slack?

To integrate Freshdesk with Slack, use our integration platform. You can set up triggers like a new ticket creation in Freshdesk to send notifications to a specific Slack channel.

What kind of triggers are available for the Freshdesk-Slack integration?

Available triggers for the Freshdesk-Slack integration include new ticket creations, ticket status changes, and updates on existing tickets. Each trigger can prompt actions such as sending messages to specific Slack channels.

Can we customize the notifications sent from Freshdesk to Slack?

Yes, you can customize the notifications by selecting specific triggers and defining message content to be sent to your chosen Slack channels.

Are there any actions in Slack that can affect Freshdesk through this integration?

Currently, our integration primarily focuses on sending information from Freshdesk to Slack. However, feedback or follow-up actions inspired by Slack conversations can be manually conducted in Freshdesk.

Do I need admin rights on both platforms to set up the integration?

Admin rights are generally required on both platforms for initial setup of the integration. This ensures that you have full access to create necessary triggers and authorize connections.

What happens when a new ticket is created in Freshdesk?

When a new ticket is created in Freshdesk, you can configure our system to automatically send a notification containing details like ticket ID and subject directly to a specified Slack channel.

Is it possible to disable certain alerts from being sent to Slack?

Yes, you can choose which alerts are sent by configuring your preferred triggers during setup. This enables you to manage what types of notifications appear in your team's Slack channels.

Connect Freshdesk and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket Id
  Required
Action
Search
New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
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- Text
  Required
- Remind when?
  Required
- User
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Channel Name
  Required
Action
Write
- Channel
  Required
- Topic
  Required
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Email
  Required
- Optimized data
Action
Search
- Full Name
  Required
- Optimized data
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- User Name
- Shared
Trigger
Instant
Try It
- Search Query
  Required
- Optimized data
Trigger
Scheduled
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- Channel
  Required
- Reaction
- User
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
  Required
- User
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- Ticket Id
  Required
- Optimized data
Action
Search
- Bot Name
- Optimized data
Action
Search

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate Slack on the Zapier blog

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.