Freshdesk + Successeve

Add new Freshdesk tickets to Salesmachine as new contact events

A customer ticket is a significant event which can influence how you engage or sell to them in the future. Make sure you always know the full story by setting up this automation to track them

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create Event
Creates a new event.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
- External IdRequired
- Name
- Nps
- Mrr
- Account Attributes
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
- Event Name DisplayRequired
- Event SourceRequired
- External IdRequired
- Event Date/Time
- Event Properties
- Contact Attributes
Action
Write
- External IdRequired
- EmailRequired
- First Name
- Last Name
- Full Name
- Mrr
- Nps
- Contact Attributes
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.