Connect Freshdesk and Teamleader Focus to unlock the power of automation

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Quickly connect Freshdesk to Teamleader Focus with a Zapier template.

Our most popular template

Create new Freshdesk companies for every Teamleader Focus company addition
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Teamleader Focus + Freshdesk
Create Freshdesk contacts for new Teamleader Focus contacts
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Teamleader Focus + Freshdesk
Create Freshdesk contacts for new Teamleader Focus companies
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Teamleader Focus + Freshdesk
Create Freshdesk tickets for new Teamleader Focus companies
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Teamleader Focus + Freshdesk
Create Freshdesk tickets for new Teamleader Focus contacts
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Teamleader Focus + Freshdesk
Create Freshdesk api requests for new Teamleader Focus companies
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Teamleader Focus + Freshdesk

Create new Freshdesk companies for every Teamleader Focus company addition

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Teamleader Focus + Freshdesk

Create Freshdesk contacts for new Teamleader Focus contacts

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Teamleader Focus + Freshdesk

Create Freshdesk contacts for new Teamleader Focus companies

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Teamleader Focus + Freshdesk

Create Freshdesk tickets for new Teamleader Focus companies

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Teamleader Focus + Freshdesk

Create Freshdesk tickets for new Teamleader Focus contacts

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Teamleader Focus + Freshdesk

Create Freshdesk api requests for new Teamleader Focus companies

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Teamleader Focus + Freshdesk

How Zapier works

Zapier makes it easy to integrate Freshdesk with Teamleader Focus - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshdesk, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from Teamleader Focus

An action is what takes place after the automation is triggered. For example, with Teamleader Focus, the action could be "Create Company."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshdesk to Teamleader Focus

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Freshdesk to Teamleader Focus integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Freshdesk + Teamleader Focus integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Teamleader Focus

How can I create a contact in Teamleader Focus when a new ticket is created in Freshdesk?

To create a contact in Teamleader Focus when a new ticket appears in Freshdesk, you'll configure a trigger in Freshdesk for 'New Ticket'. Then, you'll set an action in Teamleader Focus for 'Create Contact'. Match the fields accordingly to ensure the necessary information is passed along.

Can I update a deal in Teamleader Focus if a Freshdesk ticket is closed?

Yes, you can set up a trigger for 'Ticket Closed' in Freshdesk and use the action 'Update Deal' within Teamleader Focus. You'll need to map relevant ticket details to the corresponding deal fields.

Is it possible to add notes to tickets from Teamleader Focus actions?

Currently, our integration setup does not directly support adding notes to tickets from Teamleader Focus actions. However, you may workaround this by including note details within updates that integrate into Freshdesk tickets.

Can I synchronize customer data changes between Freshdesk and Teamleader Focus?

We provide synchronization triggers such as 'Contact Updated' in both Freshdesk and Teamleader Focus. By setting reciprocal triggers and actions (i.e., update contact actions), you can ensure data consistency across both platforms.

What kind of triggers are available for integrating service requests between these platforms?

Available triggers include events like 'New Ticket', 'Updated Ticket', or 'Ticket Closed' from Freshdesk, which can initiate actions such as updating service requests or customer profiles on Teamleader Focus.

How do I handle duplicate data when syncing contacts between these tools?

When configuring your integration, use filtering tools or conditions that we offer to check existing records before creating new entries. This prevents duplicates by leveraging unique identifiers like email addresses.

Are there any limitations on the types of fields that can be mapped between these two systems?

Restrictions generally relate to unsupported field types or mismatched data structures. It's crucial to cross-reference field compatibilities during integration setup to ensure seamless data transfer.

Connect Freshdesk and Teamleader Focus to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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New Ticket Note
Triggers when a Note is added to a Ticket.
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Update Contact
Triggers when a user is updated.
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- Apply standard error handling?
  Required
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Additional Request Headers
- Body
Action
Write

- Ticket Id
  Required
Action
Search
New Company
Triggers when a new Company is added.
Trigger
Instant
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Invoice Paid
Triggers when an invoice is paid.
Trigger
Instant
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- Company name
  Required
- Business Type
- VAT number
- Local business number
- Primary
- Invoicing
- Telephone
- Fax
- Website
- Street
- Zip code
- City
- Country
- Street
- Zip code
- City
- Country
- Addressee
- Street
- Zip code
- City
- Country
- Addressee
- Street
- Zip code
- City
- Country
- Addressee
- Iban
- Bic
- Language
- Responsible user
- Remarks
- Tags
- Custom_fields
- Marketing_mails_consent
Action
Write
- Title
  Required
- Summary
- Customer Type
  Required
- Customer Id
  Required
- Contact Person
- Source
- Department
- Responsible user
- Phase
- Estimated Value Amount
- Estimated Value Currency
- Estimated Probability
- Estimated_closing_date
- Custom_fields
Action
Write
- Ticket Id
  Required
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search
New Deal
Triggers when a new deal is created.
Trigger
Instant
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New Contact
Triggers when a new contact is added.
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Instant
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Deal Accepted
Triggers when a deal is accepted.
Trigger
Instant
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- First name
- Last name
  Required
- Salutation
- Primary
- Telephone
- Mobile
- Fax
- Website
- Street
- Zip code
- City
- Country
- Street
- Zip code
- City
- Country
- Addressee
- Street
- Zip code
- City
- Country
- Addressee
- Language
- Gender
- Birthdate
- Iban
- Bic
- Remarks
- Tags
- Custom_fields
- Marketing_mails_consent
Action
Write
- Ticket Id
  Required
- Company
  Required
- Position
- Decision maker
Action
Write
- Ticket Id
  Required
Action
Search

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate Teamleader Focus on the Zapier blog

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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