Freshdesk + Telnyx

Create new Freshdesk tickets from received Telnyx messages

Streamline your customer service workflow with this Telnyx and Freshdesk automation. Upon receiving a message in the Telnyx app, a ticket is created in the Freshdesk app, ensuring that every communication received gets the attention it needs. This workflow allows you to efficiently manage your customer requests, saving time and potentially increasing customer satisfaction.

When this happens...
Receive a Message
Triggers when an inbound message is received by one of your Telnyx messaging profiles.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

New Phone Number
Triggers on a new order of a phone number
Trigger
Polling
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- Application NameRequired
Trigger
Instant
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- Application NameRequired
- Webhook Failover
Trigger
Instant
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- Connection IdRequired
- Source NumberRequired
- Destination Number (+E.164 Format) Example: +13005550000Required
- From Display Name
Action
Write
- Source Number (+E.164 Format) Example: +14005550000Required
- Destination Number (+E.164 Format) Example: +13005550000Required
- Connection IdRequired
- PDF UrlRequired
- T.38 Enabled
Action
Write

- From Number (+E.164 Format) Example: +14005550000Required
- To Number (+E.164 Format) Example: +1333555000Required
- Media URLRequired
- Subject Line
- Text
Action
Write
- Call Control IdRequired
- Speaking VoiceRequired
- LanguageRequired
- TextRequired
- Stop
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

- Application NameRequired
Trigger
Instant
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- Fax Application NameRequired
- Webhook Event Failover Url
Trigger
Instant
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- Application NameRequired
- Webhook Failover Url
Trigger
Instant
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- Call Control IdRequired
- Audio URLRequired
- Stop
- Overlay
- Loop
Action
Write
- Source Number (+E.164 Format) Example: +14005550000Required
- Destination Number (+E.164 Format) Example: +13005550000Required
- Message ContentRequired
Action
Write
- FromRequired
- ToRequired
- TextRequired
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- Apply standard error handling?Required
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.