Freshdesk + Toky + Filter by Zapier
Use Toky to send SMS to customers after closing a ticket in Freshdesk
Keep your customers automatically updated on the status of their support tickets in Freshdesk. Each time you close a ticket in Freshdesk, Zapier will use Toky to send a personalized SMS text message informing the customer about his ticket new state. Improve your customer service automating notifications, let your customers know that you are working on their requests and inform them immediately when a case has been closed.
Keep your customers automatically updated on the status of their support tickets in Freshdesk. Each time you close a ticket in Freshdesk, Zapier will use Toky to send a personalized SMS text message informing the customer about his ticket new state. Improve your customer service automating notifications, let your customers know that you are working on their requests and inform them immediately when a case has been closed.
- When this happens...Update Ticket
Triggers when a Ticket is updated.
- automatically do this...Find Contact
Finds an existing customer or a potential customer that has raised a ticket.
- then do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Send Text Message
Send a Text Message with Toky.
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