Integrate Freshservice with ConnectWise Manage to automate your work

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2. Choose an Action
The event an automation performs after it's triggered
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How Zapier works

Zapier makes it easy to integrate Freshservice with ConnectWise Manage - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshservice

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshservice, a trigger could be "New Ticket."
A trigger is the event that kicks off your automated workflow.

Setup an action from ConnectWise Manage

An action is what takes place after the automation is triggered. For example, with ConnectWise Manage, the action could be "Create Company."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshservice to ConnectWise Manage

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Triggers and actions are the main components of every automated workflow.

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Make work flow with AI

Level up your Freshservice to ConnectWise Manage integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Freshservice + ConnectWise Manage integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and ConnectWise Manage

To set up the integration between ConnectWise Manage and Freshservice, you'll first need to have active accounts on both platforms. In Freshservice, navigate to the admin settings and select 'Integrations' where you can find ConnectWise Manage. Follow the instructions provided to enter your ConnectWise Manage API credentials and set up the triggers and actions you want automated.

Triggers such as 'New Ticket Created', 'Ticket Updated', or 'Client Created' in ConnectWise Manage can be configured to initiate corresponding actions in Freshservice. This allows for seamless communication between platforms, ensuring that any updates in ConnectWise are reflected in Freshservice as per your defined workflows.

Yes, you can create custom workflows by setting specific triggers in ConnectWise Manage that perform designated actions in Freshservice. For example, if a ticket is marked urgent in ConnectWise, it could automatically update its status or notify specific teams within Freshservice.

While most standard fields like Ticket ID, Status, and Priority can be mapped between ConnectWise Manage and Freshservice, certain custom fields may require additional configurations or might not be supported directly within the integration settings.

During the integration setup between ConnectWise Manage and Freshservice, we provide options for error logging and notification so you're made aware of any issues that arise during data transfer. This way, you can quickly address any disruptions without significant impact on operations.

Yes, through the use of specific triggers like 'Ticket Status Changed' in ConnectWise Manage, tickets can be synchronized with corresponding status updates automatically applied within Freshservice. This ensures consistency across both service management tools.

The setup process is straightforward with step-by-step guides available within our platform's support section. However, if you run into technical issues or have complex requirements for your automation processes, our support team is ready to assist you with advanced setup guidance.

Connect Freshservice and ConnectWise Manage to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Freshservice and ConnectWise Manage to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Freshservice triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search
    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket No
      Required
    • Notes
      Required
    • Private
      Required
    Action
    Write
    • First Name
      Required
    • Last Name
    • Job Title
    • Primary Email
      Required
    • Mobile Phone Number
    • Work Phone Number
    • Address
    • Background Information
    Action
    Write
  • Freshservice triggers, actions, and search
    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search
    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • Subject
      Required
    • Email
      Required
    • Description
      Required
    • Priority
    • CC Emails
    • Ticket Status
      Required
    Action
    Write
    • Api_docs_info
    • HTTP Method
      Required
    • URL
      Required
    • Query String Parameters
    • Headers
    • Additional Request Headers
    • Notes
      Required
    Action
    Write
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About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
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Related categories
  • Server Monitoring
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About ConnectWise Manage
ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
Help
Related categories
  • CRM (Customer Relationship Management)
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