Freshservice + Fuze

Send chat messages to Fuze groups when there are new Freshservice tickets

Keep your team informed in real-time of new Freshservice tickets or updates. This integration sends an automated chat alert to a specific Fuze group whenever a new Freshservice ticket has been created.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshservice.
TriggerInstant
automatically do this!
Send Chat Message to Conversation
Sends a Message in a Chat Conversation by Conversation Name
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
New Call
Triggers when there's a new call.
Trigger
Scheduled
Try It

New Meeting Recording
Triggers when a new meeting recording is available.
Trigger
Scheduled
Try It
- My ConversationsRequired
- MessageRequired
Action
Write

- Webhook URLRequired
- Formatted MessageRequired
Action
Write

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- SubjectRequired
- EmailRequired
- DescriptionRequired
- Priority
- CC Emails
- Ticket StatusRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
New Meeting
Triggers when a new meeting is created.
Trigger
Scheduled
Try It
New Voicemail
Triggers when a new voicemail is available.
Trigger
Scheduled
Try It
- Meeting Title
- Meeting ModeRequired
- Meeting Start TimeRequired
- Meeting End Time
Action
Write
- FilenameRequired
- FileRequired
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Help

Related categories

Server Monitoring

About Fuze

Fuze is an enterprise-grade Unified Communications as a Service (UCaaS) platform, enabling teams and individuals to chat, call, meet and content share effortlessly, anywhere on any device.

Help

Related categories

Team Collaboration

Freshservice + Fuze

Send chat messages to Fuze groups when there are new Freshservice tickets

New Ticket

Update Ticket

Add Notes to a Ticket

Create Requester

Last Name

Job Title

Mobile Phone Number

Work Phone Number

Address

Background Information

New Call

New Meeting Recording

Send Chat Message to Conversation

Send Chat Webhook

New User

Update User

Create Ticket

Priority

CC Emails

API Request (Beta)

Api Docs Info

Query String Parameters

Headers

Additional Request Headers

Body

New Meeting

New Voicemail

Create Meeting

Meeting Title

Meeting End Time

Upload File to Meeting

About Freshservice

Related categories

About Fuze

Related categories