Freshservice + Google Forms

Generate Freshservice tickets from new or updated Google Forms responses

Streamline your customer service process with this workflow. Whenever a new or updated response is received in Google Forms, it instantly creates a ticket in Freshservice. This automation ensures no customer queries are left unnoticed or unattended, enhancing your customer service efficiency and response time.

When this happens...
New or Updated Form Response
Triggers when a form response is added or modified.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshservice for your domain.
ActionWrite

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Supported triggers and actions

What does this mean?

- FormRequired
Trigger
Instant
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- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- SubjectRequired
- EmailRequired
- DescriptionRequired
- Priority
- CC Emails
- Ticket StatusRequired
Action
Write

- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- FormRequired
Trigger
Instant
Try It
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write