Freshservice + Guru

Trigger api requests in Freshservice from unverified cards in Guru

Streamline your workflow with this automation that launches whenever a card is marked as unverified in Guru. It prompts a direct API request in Freshservice, saving you time and reducing manual tasks. Keep your service desk updated and ensure every detail of the customer request is efficiently handled, enhancing your service management capabilities.

When this happens...
Card Unverified
Triggers when a Card becomes unverified.
TriggerScheduled
automatically do this!
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
ActionWrite

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Supported triggers and actions

What does this mean?

- Group
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection IDRequired
- ThresholdRequired
Trigger
Scheduled
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New Tag
Triggers when a new Tag is created.
Trigger
Instant
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- Group ID
Trigger
Instant
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- User EmailRequired
- Invite User?Required
- Group NameRequired
- Create Group?Required
Action
Write
- ContentRequired
- TitleRequired
- Collection IDRequired
Action
Write
- User EmailRequired
- Message
- Group
Action
Write
- User EmailRequired
Action
Write
- Card Title or IDRequired
Action
Write
- Card IDRequired
Action
Write
- Card TitleRequired
Action
Search
- TextRequired
- Desired number of Card results
- ContentRequired
- TitleRequired
- Collection IDRequired
Action
Search or write
New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- SubjectRequired
- EmailRequired
- DescriptionRequired
- Priority
- CC Emails
- Ticket StatusRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Collection IDRequired
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
Try It
- Collection ID
Trigger
Instant
Try It
- Collection ID
Trigger
Scheduled
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- Collection ID
Trigger
Instant
Try It
New Collection
Triggers when a new Collection is created.
Trigger
Instant
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New Group
Triggers when a new Group is created.
Trigger
Instant
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- IncrementRequired
Trigger
Scheduled
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- Card IDRequired
- TagRequired
Action
Write
- Card IDRequired
Action
Write
- NameRequired
Action
Write
- Guru Card IDRequired
Action
Write
- User EmailRequired
- GroupRequired
Action
Write
- Card IDRequired
Action
Write
- TextRequired
- Desired number of Card results
Action
Search
- NameRequired
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

Server Monitoring

About Guru

Guru is a collaborative knowledge management solution where answers find you—everywhere, every time. Guru connects teams and people to one another and surfaces the know-how of those who know best, and turns collections of information into useful knowledge. By delivering the right knowledge at the right time, Guru reduces new-hire ramp time, drives amazing customer experiences, and makes teams more collaborative and productive.

Learn more Help

Related categories

Team Collaboration

Freshservice + Guru

Trigger api requests in Freshservice from unverified cards in Guru

Announcement Sent

Group

Card Archived

Collection ID

Card Content Copied

Collection ID

Card Favorited

Collection ID

Card Unfavorited

Collection ID

Card Updated

Collection ID

Card Viewed

Collection ID

Collection Trust Score Crosses Threshold

New Tag

User Added to Group

Group ID

Add User to Group

Create Card

Invite User

Message

Group

Remove User

Restore Card

Verify Card

Find Archived Card

Find or Create Card

Desired number of Card results

New User

Update User

Create Ticket

Priority

CC Emails

API Request (Beta)

Api Docs Info

Query String Parameters

Headers

Additional Request Headers

Body

New Folder

Card Comment Created

Collection ID

Card Created

Collection ID

Card Link Copied

Collection ID

Card Unverified

Collection ID

Card Verified

Collection ID

New Collection

New Group

Team Card Count Reaches a Milestone

Add Tag to Card

Archive Card

Create Group

Create PDF From a Guru Card ID

Remove User From Group

Unverify Card

Find Card

Desired number of Card results

Find Tag

New Ticket

Update Ticket

Add Notes to a Ticket

Create Requester

Last Name

Job Title

Mobile Phone Number

Work Phone Number

Address

Background Information

About Freshservice

Related categories

About Guru

Related categories