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Freshservice + MessageBird

Create MessageBird contacts from new Freshservice tickets

Stay on top of customer support and enhance communication with this Freshservice and MessageBird automation. Whenever a new ticket is created in Freshservice, a contact will be added in MessageBird, allowing you to streamline your customer service process and effectively manage client inquiries. This intuitive workflow helps improve team efficiency and ensures no support request gets left behind.

Stay on top of customer support and enhance communication with this Freshservice and MessageBird automation. Whenever a new ticket is created in Freshservice, a contact will be added in MessageBird, allowing you to streamline your customer service process and effectively manage client inquiries. This intuitive workflow helps improve team efficiency and ensures no support request gets left behind.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    MessageBirdMessageBird
    Create Contact

    Creates a new contact.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write

    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write

    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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messagebird logo

About MessageBird

Send SMS and voice messages to any country. Easily done via our website, email or your own software (API). No setup fees. No monthly fees.

Related categories

  • Phone & SMS