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Quickly connect Freshservice to Microsoft Teams with a Zapier template.

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Send channel messages in Microsoft Teams for new tickets in Freshservice
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Freshservice + Microsoft Teams
Send chat messages in Microsoft Teams for new tickets in Freshservice
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Freshservice + Microsoft Teams

Send channel messages in Microsoft Teams for new tickets in Freshservice

Details

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Freshservice + Microsoft Teams

Send chat messages in Microsoft Teams for new tickets in Freshservice

Details

Try it

Freshservice + Microsoft Teams

How Zapier works

Zapier makes it easy to integrate Freshservice with Microsoft Teams - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshservice

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshservice, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from Microsoft Teams

An action is what takes place after the automation is triggered. For example, with Microsoft Teams, the action could be "Create Channel."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshservice to Microsoft Teams

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Freshservice to Microsoft Teams integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Freshservice + Microsoft Teams integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and Microsoft Teams

How do I set up Freshservice integration with Microsoft Teams?

To set up the integration, navigate to the 'Admin' section in your Freshservice account. From there, select 'Apps' and find Microsoft Teams. Follow the on-screen instructions to authorize and connect your Microsoft Teams account, setting up appropriate permissions for triggers and actions.

What triggers are available when integrating Freshservice with Microsoft Teams?

The integration provides several triggers such as when a new ticket is created, updated, or closed in Freshservice. These can automatically send notifications to a specific channel or user in Microsoft Teams.

Can we customize which notifications are sent from Freshservice to Microsoft Teams?

Yes, you can customize notifications based on trigger events such as new ticket creation or updates. Set these preferences within the integration settings in Freshservice to control what information is shared with your team.

How do we ensure that only relevant teams receive notifications from Freshservice in Microsoft Teams?

You can configure specific channels in Microsoft Teams within the integration settings where relevant notifications will be sent based on trigger events. This way, only the appropriate teams will receive updates.

Is it possible to take actions on tickets directly from Microsoft Teams through this integration?

With this integration, actions like updating ticket status or adding comments can be done directly from Microsoft Teams by interacting with notifications using message actions.

What should we do if we're not receiving Freshservice alerts in Microsoft Teams as expected?

Firstly, check that the connection between your Freshservice and Microsoft Teams accounts is properly authorized under ‘Admin’ > ‘Apps.’ Ensure that triggers are set correctly within Freshservice's integration settings related to your desired events.

Can we integrate multiple channels within our organization’s Microsoft Teams with Freshservice?

Yes, you can configure multiple channels in different teams within your organization’s MS Teams setup where separate alerts related to specific triggers will be sent.

Connect Freshservice and Microsoft Teams to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Apply standard error handling?
  Required
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Additional Request Headers
- Notes
  Required
Action
Write

- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Polling
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New Chat
Triggers when a new chat is created.
Trigger
Polling
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- Team
  Required
- Channel
  Required
Trigger
Polling
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- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Channel
  Required
- Message Text Format
- Message
  Required
Action
Write
- Api_docs_info
- Apply standard error handling?
  Required
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Additional Request Headers
- Notes
  Required
Action
Write

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket No
  Required
- Approval Type
  Required
- Approver
  Required
Action
Write
- Team
  Required
Trigger
Polling
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- Chat
  Required
- Exclude messages by you?
Trigger
Polling
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- Team
  Required
Trigger
Polling
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- Team
  Required
- Channel
  Required
- Message
  Required
Trigger
Polling
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- Member
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Reply Content
  Required
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write

Learn how to automate Microsoft Teams on the Zapier blog

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

Server Monitoring

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.