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Integrate Freshservice with monday.com to automate your work

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monday.commonday.com
2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Freshservice with monday.com - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshservice

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshservice, a trigger could be "New Ticket."
A trigger is the event that kicks off your automated workflow.

Setup an action from monday.com

An action is what takes place after the automation is triggered. For example, with monday.com, the action could be "Archive Board."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshservice to monday.com

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Triggers and actions are the main components of every automated workflow.

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Make work flow with AI

Level up your Freshservice to monday.com integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Freshservice + monday.com integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and monday.com

The integration between Freshservice and monday.com allows users to automate workflows by creating triggers and actions. For example, when a new ticket is created in Freshservice, a corresponding task can be automatically created in monday.com, keeping teams aligned without manual intervention.

The main triggers include events such as a new ticket creation or an update to an existing ticket in Freshservice. These triggers can initiate automated actions in monday.com like creating tasks, updating project items, or aligning timelines instantly.

Yes, you can customize specific actions within monday.com based on your workflow needs. For instance, you can set up the integration to add comments, adjust deadlines, or change the status of items whenever certain triggers from Freshservice occur.

We offer pre-built templates to help streamline the integration process between Freshservice and monday.com. These templates can be easily customized to suit unique business requirements and ensure a seamless workflow.

No technical skills are needed to set up the integration. Our platform is user-friendly with an intuitive interface that guides you through selecting triggers from Freshservice and setting corresponding actions in monday.com.

Currently, data syncing through our platform primarily operates unidirectionally from Freshservice to monday.com. This means that while changes in tickets trigger updates on projects or tasks in mondays.com, reverse syncing is not fully supported yet.

When simultaneous changes occur on both platforms, our system processes operations based on the predefined rules set during your integration setup. It's essential to configure these rules correctly for desired results, ensuring updates are synchronized effectively without conflicts.

Connect Freshservice and monday.com to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Freshservice and monday.com to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Freshservice triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search
    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket No
      Required
    • Notes
      Required
    • Private
      Required
    Action
    Write
    • First Name
      Required
    • Last Name
    • Job Title
    • Primary Email
      Required
    • Mobile Phone Number
    • Work Phone Number
    • Address
    • Background Information
    Action
    Write
  • Freshservice triggers, actions, and search
    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search
    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • Subject
      Required
    • Email
      Required
    • Description
      Required
    • Priority
    • CC Emails
    • Ticket Status
      Required
    Action
    Write
    • Api_docs_info
    • HTTP Method
      Required
    • URL
      Required
    • Query String Parameters
    • Headers
    • Additional Request Headers
    • Notes
      Required
    Action
    Write

Automate monday.com: get inspired on the Zapier blog

freshservice logo
freshservice logo
About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
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Related categories
  • Server Monitoring
monday logo
monday logo
About monday.com
monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
Help
Related categories
  • Project Management
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