Connect Freshservice and monday.com to unlock the power of automation

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Set up your first integration

Quickly connect Freshservice to monday.com with a Zapier template.

Our most popular template

Create items in monday.com for new tickets in Freshservice
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Freshservice + monday.com
Create items in monday.com for new Freshservice tickets
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Freshservice + monday.com
Create new Freshservice tickets when specific column values change in monday.com boards
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monday.com + Freshservice
Create tickets in Freshservice for new items in monday.com boards
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monday.com + Freshservice

Create items in monday.com for new tickets in Freshservice

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Freshservice + monday.com

Create items in monday.com for new Freshservice tickets

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Freshservice + monday.com

Create new Freshservice tickets when specific column values change in monday.com boards

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monday.com + Freshservice

Create tickets in Freshservice for new items in monday.com boards

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monday.com + Freshservice

How Zapier works

Zapier makes it easy to integrate Freshservice with monday.com - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshservice

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshservice, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from monday.com

An action is what takes place after the automation is triggered. For example, with monday.com, the action could be "Archive Board."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshservice to monday.com

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Freshservice to monday.com integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Freshservice + monday.com integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and monday.com

How does the integration between Freshservice and monday.com work?

The integration between Freshservice and monday.com allows users to automate workflows by creating triggers and actions. For example, when a new ticket is created in Freshservice, a corresponding task can be automatically created in monday.com, keeping teams aligned without manual intervention.

What are the main triggers available with the Freshservice and monday.com integration?

The main triggers include events such as a new ticket creation or an update to an existing ticket in Freshservice. These triggers can initiate automated actions in monday.com like creating tasks, updating project items, or aligning timelines instantly.

Can I customize actions within monday.com when a trigger occurs in Freshservice?

Yes, you can customize specific actions within monday.com based on your workflow needs. For instance, you can set up the integration to add comments, adjust deadlines, or change the status of items whenever certain triggers from Freshservice occur.

Are there pre-built templates for integrating Freshservice with monday.com?

We offer pre-built templates to help streamline the integration process between Freshservice and monday.com. These templates can be easily customized to suit unique business requirements and ensure a seamless workflow.

Do I need technical skills to set up the integration between Freshservice and monday.com?

No technical skills are needed to set up the integration. Our platform is user-friendly with an intuitive interface that guides you through selecting triggers from Freshservice and setting corresponding actions in monday.com.

Is it possible to sync data bi-directionally between Freshservice and monday.com?

Currently, data syncing through our platform primarily operates unidirectionally from Freshservice to monday.com. This means that while changes in tickets trigger updates on projects or tasks in mondays.com, reverse syncing is not fully supported yet.

What happens if changes are made on both platforms simultaneously?

When simultaneous changes occur on both platforms, our system processes operations based on the predefined rules set during your integration setup. It's essential to configure these rules correctly for desired results, ensuring updates are synchronized effectively without conflicts.

Connect Freshservice and monday.com to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Notes
  Required
Action
Write

- Board ID
  Required
Trigger
Instant
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- Board ID
  Required
Trigger
Instant
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- Board ID
  Required
- Column ID
  Required
Trigger
Instant
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New User
Triggers when a new user joins your monday.com account.
Trigger
Scheduled
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- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- New Item Name Value
  Required
Action
Write
- Board Name
  Required
- Board Kind
  Required
- Template Id
- Workspace Id
Action
Write
- Board ID
  Required
- Group Name
  Required
Action
Write
- Board ID
  Required
- Item Name
  Required
- Subitem Name
Action
Write
- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
- New Group Title
- Should add group to top?
Action
Write
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
- File
  Required
- File Name
  Required
Action
Write
- Board ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
Action
Search

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket No
  Required
- Approval Type
  Required
- Approver
  Required
Action
Write
- Board ID
  Required
Trigger
Instant
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New Board
Triggers when a new board is created.
Trigger
Scheduled
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- Board ID
  Required
- Column IDs
  Required
Trigger
Instant
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- Board ID
  Required
Trigger
Instant
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- Board ID
  Required
Action
Write
- Item ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- Override empty fields
Action
Write
- Board ID
  Required
- Column Title
  Required
- Column Type
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
- Item Name
  Required
- Subitem Name
Action
Write
- Item ID
  Required
- Notes
  Required
Action
Write
- Item ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- Subitem ID
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Notes
  Required
Action
Write
- Board ID
  Required
- User :
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
Action
Search
- Board ID
  Required
- User :
  Required
Action
Search