Freshservice + Rootly

Create Freshservice tickets from new Rootly incidents

Whenever a new incident is created in Rootly, use this template to automatically generate tickets in Freshservice with data pre-populated.

Whenever a new incident is created in Rootly, use this template to automatically generate tickets in Freshservice with data pre-populated.

  1. When this happens...
    RootlyRootly
    Get Incident

    Triggers when Incident created.

    TriggerScheduled
  2. automatically do this!
    FreshserviceFreshservice
    Create Ticket

    Create a ticket in Freshservice for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Rootly triggers, actions, and search

    Get Incident

    Triggers when Incident created.

    Trigger
    Scheduled
    Try It
    • SourceRequired

    • SummaryRequired

    • Service

    • Environment

    • Started at

    • Ended at

    • External

    • External url

    • Labels

    • Data

    Action
    Write
    • Source

    • SummaryRequired

    • Service

    • Environment

    • Started at

    • Ended at

    • Labels

    • Refs

    • Data

    Action
    Write
    • include

    • search

    • kind

    • status

    • user_id

    • severity

    • severity_id

    • types

    • type_ids

    • environments

    • environment_ids

    • functionalities

    • functionality_ids

    • services

    • service_ids

    • teams

    • team_ids

    • custom_field_selected_option_ids

    • created_at[gt]

    • created_at[lt]

    • updated_at[gt]

    • updated_at[lt]

    • started_at[gt]

    • started_at[lt]

    • detected_at[gt]

    • detected_at[lt]

    • acknowledged_at[gt]

    • acknowledged_at[lt]

    • mitigated_at[gt]

    • mitigated_at[lt]

    • resolved_at[gt]

    • resolved_at[lt]

    • in_triage_at[gt]

    • in_triage_at[lt]

    • sort

    Action
    Search
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
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Related categories

  • Server Monitoring
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rootly logo

About Rootly

Rootly is an incident management platform that automates tedious manual work during incidents. 1,000's of users around the world trust Rootly daily to create a simple, consistent, and delightful incident management process.
Help

Related categories

  • Developer Tools