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Freshservice + ServiceNow

Create records in ServiceNow for new tickets in Freshservice

Easily streamline your IT service management with this smart workflow. When a new ticket is created in Freshservice, a corresponding record is instantly created in ServiceNow. This simplifies your ticket tracking process, ensures you don't miss any service requests and seamlessly integrates your Freshservice and ServiceNow platforms. Enhance productivity and service efficiency with this simple yet powerful automation.

Easily streamline your IT service management with this smart workflow. When a new ticket is created in Freshservice, a corresponding record is instantly created in ServiceNow. This simplifies your ticket tracking process, ensures you don't miss any service requests and seamlessly integrates your Freshservice and ServiceNow platforms. Enhance productivity and service efficiency with this simple yet powerful automation.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    ServiceNowServiceNow
    Create Record

    Triggers when a new record is created.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write

    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

Related categories

  • Developer Tools