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How Zapier works

Zapier makes it easy to integrate Freshservice with Simplesat - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshservice

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshservice, a trigger could be "New Ticket."
A trigger is the event that kicks off your automated workflow.

Setup an action from Simplesat

An action is what takes place after the automation is triggered. For example, with Simplesat, the action could be "Upsert Customer."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshservice to Simplesat

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Freshservice to Simplesat integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
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Connect Freshservice and Simplesat to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Freshservice triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search
    Updated Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket No
      Required
    • Notes
      Required
    • Private
      Required
    Action
    Write
    • First Name
      Required
    • Last Name
    • Job Title
    • Primary Email
      Required
    • Mobile Phone Number
    • Work Phone Number
    • Address
    • Background Information
    Action
    Write

Learn how to automate Freshservice on the Zapier blog

Learn how to automate Simplesat on the Zapier blog

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About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Related categories
  • Server Monitoring
simplesat logo
simplesat logo
About Simplesat
Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
Learn more
Related categories
  • Forms & Surveys
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