Integrate Freshservice with Slack to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate Freshservice with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshservice

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshservice, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshservice to Slack

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Freshservice to Slack with a Zapier template.

Our most popular template

Send Slack messages for new Freshservice tickets
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Freshservice + Slack
Create new tickets in Freshservice for new messages in Slack
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Slack + Freshservice
Send Slack messages for updated Freshservice tickets
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Freshservice + Slack
Request CalendarHero meetings with new users in Freshservice
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Freshservice + CalendarHero + Slack
Create a ticket in Freshservice when a specific reaction is added to a Slack message
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Slack + Freshservice
Add a new ticket to Freshservice for each new mention in Slack
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Slack + Freshservice

Send Slack messages for new Freshservice tickets

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Freshservice + Slack

Create new tickets in Freshservice for new messages in Slack

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Slack + Freshservice

Send Slack messages for updated Freshservice tickets

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Freshservice + Slack

Request CalendarHero meetings with new users in Freshservice

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Freshservice + CalendarHero + Slack

Create a ticket in Freshservice when a specific reaction is added to a Slack message

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Slack + Freshservice

Add a new ticket to Freshservice for each new mention in Slack

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Slack + Freshservice

Send private Slack messages for new Freshservice tickets
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Freshservice + Slack
Create Freshservice tickets from new Slack messages
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Slack + Freshservice

Make work flow with AI

Level up your Freshservice to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Freshservice + Slack integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and Slack

How do I set up the integration between Freshservice and Slack?

To set up the integration, use our platform to authenticate both your Freshservice and Slack accounts. Once authenticated, you can begin creating triggers in Freshservice that will send updates directly to specific Slack channels based on your defined criteria.

Which triggers can we use in Freshservice for the Slack integration?

The most common triggers include changes in ticket status, new tickets creation, ticket assignments, and updates to existing tickets. These triggers will prompt a notification to be sent to the connected Slack channel.

Can we receive notifications for all types of tickets in Slack?

Yes, you can configure the integration to send notifications for specific types of tickets or all tickets, based on your needs. This ensures only relevant updates are communicated within your Slack workspace.

Is it possible to customize what information is sent from Freshservice to Slack?

Absolutely! You can choose what details are included in the notifications that are sent to Slack, such as ticket ID, requester info, subject lines, and priority levels. Customize these settings during the setup process or modify them anytime through your integrated settings page on our platform.

Does the integration support bidirectional communication between Freshservice and Slack?

While notifications and alerts from Freshservice can be sent directly to Slack, responding or performing actions back in Freshservice via Slack may require additional configuration or other integrations that we support for enhanced bidirectional functionality.

How are privacy and data security handled when integrating Freshservice with Slack?

We prioritize data security by using secure authentication methods (such as OAuth) and adhering to best practices for data encryption during transmission. Additionally, control which data elements are shared between platforms through customizable settings.

What happens if there is an issue with the integration not sending alerts as expected?

First, check that both services are properly authenticated on our platform and review trigger conditions set in Freshservice. If issues persist, consult our support center for troubleshooting guides or contact us directly for assistance.

Connect Freshservice and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Connect Freshservice and Slack to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Notes
  Required
Action
Write

New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
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- Text
  Required
- Remind when?
  Required
- User
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Channel Name
  Required
Action
Write
- Channel
  Required
- Topic
  Required
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Email
- Optimized data
Action
Search
- Full Name
  Required
- Optimized data
Action
Search

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket No
  Required
- Approval Type
  Required
- Approver
  Required
Action
Write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- User Name
- Shared
Trigger
Instant
Try It
- Search Query
  Required
- Optimized data
Trigger
Scheduled
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- Channel
  Required
- Reaction
- User
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
  Required
- Last Name
- Title
- Email
- User
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Notes
  Required
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- ID
  Required
- Optimized data
Action
Search
- Bot Name
- Optimized data
Action
Search

Learn how to automate Freshservice on the Zapier blog

Learn how to automate Slack on the Zapier blog

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more Help

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Team Chat

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Integrate Freshservice with Slack to automate your work

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.