Freshservice + Speechnotes
Add transcription results to Freshservice tickets when new Speechnotes results are ready
Streamline your customer service process with this handy automation. When transcription results are ready in Speechnotes, this workflow instantly adds those as notes to a ticket in Freshservice. It simplifies communication, ensuring that your team has all the relevant information on hand to resolve customer issues effectively and efficiently.
Streamline your customer service process with this handy automation. When transcription results are ready in Speechnotes, this workflow instantly adds those as notes to a ticket in Freshservice. It simplifies communication, ensuring that your team has all the relevant information on hand to resolve customer issues effectively and efficiently.
- When this happens...Transcription Results Ready
Triggers when new results are ready.
- automatically do this!Add Notes to a Ticket
Add Private or Public notes to a Freshservice Support Ticket.
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Transcription Results Ready
Triggers when new results are ready.
Try ItNew Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItUpdate Ticket
Triggers when a Ticket is updated.
Try ItTicket NoRequired
NotesRequired
PrivateRequired
File NameRequired
Recording UrlRequired
LanguageRequired
Custom data
Number of Speakers
Optional - Clip Start From (in seconds)
Optional - Clip End At (in seconds)
New User
Triggers when a new User is created.
Try ItUpdate User
Triggers when a user is updated.
Try ItSubjectRequired
EmailRequired
DescriptionRequired
Priority
CC Emails
Ticket StatusRequired