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Frequently Asked Questions about Freshservice + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and Zendesk
How do we integrate Freshservice with Zendesk?
To integrate Freshservice with Zendesk, you can utilize our automation platform to create a workflow that connects triggers in one application to actions in the other. Start by signing into our platform, then create a new Zap where you can choose Freshservice as your trigger app and Zendesk as your action app. Follow the guided setup to map out the data fields.
What triggers are available for Freshservice in this integration?
In the Freshservice and Zendesk integration, you can set triggers such as 'New Ticket', 'Updated Ticket', or 'Ticket Status Change' from Freshservice. These triggers will initiate actions in Zendesk based on the defined workflow.
Can I create conditions for when a ticket is updated in Zendesk?
Yes, within our integration platform, you can set conditions to specify that only certain ticket updates in Zendesk will prompt a reaction from Freshservice. You can use filters to refine these conditions based on criteria such as priority or ticket status.
What actions can be performed in Zendesk by setting up an automation from Freshservice?
With the integration setup, actions like creating tickets, adding comments, or updating existing tickets in Zendesk can be driven by events happening within Freshservice.
Is it possible to synchronize ticket status between Freshservice and Zendesk?
Yes, you can synchronize ticket statuses between both platforms using our synchronization feature. By configuring specific triggers and actions, whenever a status changes on one system, it will automatically update on the other.
How do I test if my integration between Freshservice and Zendesk is working?
To test your integration setup, trigger an event manually that should initiate your workflow—such as creating a test ticket in Freshservice—and observe if the corresponding action occurs in Zendesk. Our dashboard will show activation history which helps verify correct configurations.
Can multiple users work on the same integrated applications simultaneously?
Yes, multiple users can access both integrated applications simultaneously as long as they have appropriate permissions set up within each individual platform. The workflows created with our tool run independently of user sessions.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try It - Updated Ticket
Triggers when a Ticket is updated.
Try It - Ticket NoRequired
- NotesRequired
- PrivateRequired
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information