Front + Vitally + Formatter by Zapier

Create messages in Vitally from new outbound messages in Front

Keep your messaging up to date without the hassle of manual copy-and-paste. When an inbound message is created from one of your users in Front, this integration automatically creates a new message in Vitally associated with the user who received the message. Once messages are imported into Vitally, you'll be able to view historical conversations with users at a specific account and track the last date you contacted a user.

Keep your messaging up to date without the hassle of manual copy-and-paste. When an inbound message is created from one of your users in Front, this integration automatically creates a new message in Vitally associated with the user who received the message. Once messages are imported into Vitally, you'll be able to view historical conversations with users at a specific account and track the last date you contacted a user.

  1. When this happens...
    FrontFront
    New Outbound Message

    Triggers when a message is sent (either a new message or a reply).

    TriggerInstant
  2. automatically do this...
    Formatter by ZapierFormatter by Zapier
    Text

    Work with text data to find & replace, capitalize, remove HTML, and more (with line-item support).

    ActionWrite
  3. then do this...
    VitallyVitally
    Find a User

    Finds a user by id (vitally or external), name, or email

    ActionSearch
  4. then do this...
    VitallyVitally
    Find a Teammate

    Finds a Teammate by email

    ActionSearch
  5. then do this!
    VitallyVitally
    Create Message

    Creates an Message in Vitally

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Team

    • Inboxes

    Trigger
    Instant
    Try It
    • Team

    • Inboxes

    Trigger
    Instant
    Try It
    • Team

    Trigger
    Instant
    Try It
    • Contact IDRequired

    • HandleRequired

    • Handle SourceRequired

    Action
    Write
    • Team

    • RuleRequired

    Trigger
    Instant
    Try It
    • Team

    • Inboxes

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • Author

    • BodyRequired

    Action
    Write
  • Action
    Write
front-app logo
front-app logo

About Front

Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Learn more

Related categories

  • Customer Support

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vitally logo
vitally logo

About Vitally

Vitally is a customer success platform for high-growth B2B SaaS teams.
Learn more

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  • CRM (Customer Relationship Management)

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formatter logo
formatter logo

About Formatter by Zapier

Data isn't always in the format you need. Perhaps a date is in International format, but your app needs it in American format. Or maybe you need to Title Case a subject, truncate text for a Tweet, or turn Markdown text into HTML for your blog. Zapier's Formatter tool can help.
Learn more

Related categories

  • Documents
  • Zapier