Front + Vitally + Formatter by Zapier

Create messages in Vitally from new outbound messages in Front

Keep your messaging up to date without the hassle of manual copy-and-paste. When an inbound message is created from one of your users in Front, this integration automatically creates a new message in Vitally associated with the user who received the message. Once messages are imported into Vitally, you'll be able to view historical conversations with users at a specific account and track the last date you contacted a user.

Keep your messaging up to date without the hassle of manual copy-and-paste. When an inbound message is created from one of your users in Front, this integration automatically creates a new message in Vitally associated with the user who received the message. Once messages are imported into Vitally, you'll be able to view historical conversations with users at a specific account and track the last date you contacted a user.

  1. When this happens...
    FrontFront
    New Outbound Message

    Triggers when a message is sent (either a new message or a reply).

    TriggerInstant
  2. automatically do this...
    Formatter by ZapierFormatter by Zapier
    Text

    Work with text data to find & replace, capitalize, remove HTML, and more (with line-item support).

    ActionWrite
  3. then do this...
    VitallyVitally
    Find a User

    Finds a user by id (vitally or external), name, or email

    ActionSearch
  4. then do this...
    VitallyVitally
    Find a Teammate

    Finds a Teammate by email

    ActionSearch
  5. then do this!
    VitallyVitally
    Create Message

    Creates an Message in Vitally

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
    • Team

    • Inboxes

    Trigger
    Instant
    Try It
    • Team

    • Inboxes

    Trigger
    Instant
    Try It
    • Team

    Trigger
    Instant
    Try It
    • Contact IDRequired

    • HandleRequired

    • Handle SourceRequired

    Action
    Write
    • Team

    • RuleRequired

    Trigger
    Instant
    Try It
    • Team

    • Inboxes

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • Author

    • BodyRequired

    Action
    Write
  • Action
    Write
front-app logo
front-app logo

About Front

Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Learn moreHelp

Related categories

  • Customer Support

Similar apps

Zendesk integrationsZendesk integrations

Zendesk

Customer Support
Gmail integrationsGmail integrations

Gmail

Email, Google
Help Scout integrationsHelp Scout integrations

Help Scout

Customer Support
vitally logo
vitally logo

About Vitally

Vitally is a customer success platform for high-growth B2B SaaS teams.
Learn moreHelp

Related categories

  • CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces integrationsZapier Interfaces integrations

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
formatter logo
formatter logo

About Formatter by Zapier

Data isn't always in the format you need. Perhaps a date is in International format, but your app needs it in American format. Or maybe you need to Title Case a subject, truncate text for a Tweet, or turn Markdown text into HTML for your blog. Zapier's Formatter tool can help.
Learn moreHelp

Related categories

  • Documents
  • Zapier