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Frequently Asked Questions about FullStory + HubSpot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with FullStory and HubSpot
How do I set up the integration between FullStory and HubSpot?
To set up the integration, you need access to both your FullStory and HubSpot accounts. In our platform, create a zap and choose FullStory as the trigger app. Select the specific trigger event you want, such as 'New Session Created', then connect your HubSpot account and specify the action you want to automate, like 'Create or Update Contact'.
Can I trigger actions in HubSpot based on user behaviors in FullStory?
Yes, you can use specific trigger events from FullStory, such as 'Rage Click' or 'Page Visit', to initiate actions in HubSpot. For example, a rage click detected in FullStory can automatically create a support ticket in HubSpot.
Is it possible to update a contact's record in HubSpot through this integration?
Absolutely. You can utilize triggers from FullStory like 'New User' or 'Session Ended' to update a contact's details in HubSpot automatically, ensuring your contact data remains current.
What kind of data can be sent from FullStory to HubSpot?
You can send various types of data including user behaviors like clicks, sessions start/end details, and custom events tracked within FullStory. This data can then be used to update contacts or create specific engagements within HubSpot.
Are there predefined templates available for this integration?
Yes, we offer several ready-to-use templates for common use cases that involve triggers from FullStory such as session start or error clicks and corresponding actions within HubSpot like task creation or updating deals.
How do I troubleshoot issues with my zap not triggering correctly?
Firstly, ensure that all connections are properly established between your accounts. Check if the trigger event conditions are accurately set based on what is being captured in FullStory. Our debug logs may also provide insights into any errors occurring during the zap execution.
Can I customize the triggers used from FullStory based on my business needs?
Yes, our platform allows you to customize trigger conditions extensively. You can specify certain user activities or events captured by FullStory that align closely with your operational requirements before sending data over to HubSpot.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.