Connect FuseDesk to Slack and automate any workflow

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Create your first workflow

Quickly connect FuseDesk to Slack with a Zapier template.

Our most popular template

Send Slack messages for new FuseDesk cases
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FuseDesk + Slack
Create Slack channels for new FuseDesk departments
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FuseDesk + Slack

Send Slack messages for new FuseDesk cases

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FuseDesk + Slack

Create Slack channels for new FuseDesk departments

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FuseDesk + Slack

How Zapier works

Zapier makes it easy to integrate FuseDesk with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from FuseDesk

A trigger is an event that starts your Zap and runs the workflow. For example, with FuseDesk, a trigger could be "Case Closed."

A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected FuseDesk to Slack

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

Connect FuseDesk and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Connect FuseDesk and Slack to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Case Closed
Triggers when a FuseDesk case has been resolved and marked as Closed
Trigger
Instant
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Case Updated
Triggers when an existing FuseDesk case is updated.
Trigger
Instant
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Contact Updated
Triggers when a contact is updated in FuseDesk
Trigger
Instant
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Rep Added
Triggers when a rep is added to FuseDesk.
Trigger
Instant
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- Case Number
  Required
- Status
- Rep
- Department
- CRM Contact Id
- Case Summary
  Required
- Case Details
  Required
Action
Write

- Contact ID
  Required
- First Name
- Last Name
- Primary Email Address
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Write
- Quick Search Text
  Required
Action
Search

- Tag Name
  Required
Action
Search or write
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
  Required
- User Name
- Shared
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
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- Reaction
- Channel
  Required
- User
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email Address
- User
Action
Write
- Raw_request_user_info
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, the new text for the message, and a boolean to indicate if you want to edit a bot message.
Action
Write
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- Contact ID
  Required
- Return Raw Results?
Action
Search
- Bot Name
- Return Raw Results?
Action
Search

Case Created
Triggers when a new FuseDesk case is created.
Trigger
Instant
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Contact Created
Triggers when a new contact is created in FuseDesk
Trigger
Instant
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Department Added
Triggers when a Department is Added.
Trigger
Instant
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- Case Summary
  Required
- Case Details
  Required
- Opened By
  Required
- Department
  Required
- Assign to Rep
- CRM Contact Id
- Email Address
- Status
- Case Tags
Action
Write
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Write
- Status
- CRM Contact Id
- Email Address
- Rep
- Department
- Case Tags
- Case Tag Operator
- Case Summary
  Required
- Opened By
- Case Number
  Required
- Contact ID
  Required
Action
Search
- Rep User ID
  Required
Action
Search
- Quick Search Text
  Required
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Search or write
New Channel
Triggers whenever a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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New Pushed Message
Triggers when you click the "Push to Zapier" button from a message in Slack.
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
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- Text
  Required
- Remind when?
  Required
- User
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel Name
  Required
Action
Write
- Channel
  Required
- Topic
  Required
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Email Address
- Return Raw Results?
Action
Search
- Full Name
  Required
- Return Raw Results?
Action
Search

Automate Slack: get inspired on the Zapier blog

About FuseDesk

FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.

Help

Related categories

Customer Support

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Help

Related categories

Team Chat

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Connect FuseDesk to Slack and automate any workflow

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Create your first workflow

Send Slack messages for new FuseDesk cases

Create Slack channels for new FuseDesk departments

Send Slack messages for new FuseDesk cases

Create Slack channels for new FuseDesk departments

How Zapier works

Select a trigger from FuseDesk

Setup an action from Slack

That’s it! You just connected FuseDesk to Slack

Connect FuseDesk and Slack to integrate crucial parts of your business

Automate your lead management and improve conversions

Connect FuseDesk and Slack to unlock the power of automation

Supported triggers and actions

Automate Slack: get inspired on the Zapier blog

Create Notion tasks from Slack with ChatGPT and Zapier

How to get Slack notifications for HubSpot form responses

How to create a Trello card from a saved Slack message

Join millions worldwide who automate their work using Zapier

PRODUCTS

CAPABILITIES

By team

By app

By use case

Connect @media (min-width: 1024px){.css-1vk2mvk{display:inline-block;}}FuseDesk to Slack and automate any workflow

Create your first workflow

Send Slack messages for new FuseDesk cases

Create Slack channels for new FuseDesk departments

Send Slack messages for new FuseDesk cases

Create Slack channels for new FuseDesk departments

How Zapier works

Select a trigger from FuseDesk

Setup an action from Slack

That’s it! You just connected FuseDesk to Slack

Connect FuseDesk and Slack to integrate crucial parts of your business

Automate your lead management and improve conversions

Connect FuseDesk and Slack to unlock the power of automation

Supported triggers and actions

Automate Slack: get inspired on the Zapier blog

Create Notion tasks from Slack with ChatGPT and Zapier

How to get Slack notifications for HubSpot form responses

How to create a Trello card from a saved Slack message

Join millions worldwide who automate their work using Zapier

Connect FuseDesk to Slack and automate any workflow