Connect FuseDesk to SMS by Zapier and automate any workflow

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Create your first workflow

Quickly connect FuseDesk to SMS by Zapier with a Zapier template.

Our most popular template

Send SMS messages for new FuseDesk cases
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FuseDesk + SMS by Zapier

Send SMS messages for new FuseDesk cases

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FuseDesk + SMS by Zapier

How Zapier works

Zapier makes it easy to integrate FuseDesk with SMS by Zapier - no code necessary. See how you can get setup in minutes.

Select a trigger from FuseDesk

A trigger is an event that starts your Zap and runs the workflow. For example, with FuseDesk, a trigger could be "Case Closed."

A trigger is the event that kicks off your automated workflow.

Setup an action from SMS by Zapier

An action is what takes place after the automation is triggered. For example, with SMS by Zapier, the action could be "Send SMS."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected FuseDesk to SMS by Zapier

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

Connect FuseDesk and SMS by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Connect FuseDesk and SMS by Zapier to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Case Closed
Triggers when a FuseDesk case has been resolved and marked as Closed
Trigger
Instant
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Case Updated
Triggers when an existing FuseDesk case is updated.
Trigger
Instant
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Contact Updated
Triggers when a contact is updated in FuseDesk
Trigger
Instant
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Rep Added
Triggers when a rep is added to FuseDesk.
Trigger
Instant
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- Case Number
  Required
- Status
- Rep
- Department
- CRM Contact Id
- Case Summary
  Required
- Case Details
  Required
Action
Write

- Contact ID
  Required
- First Name
- Last Name
- Primary Email Address
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Write
- Quick Search Text
  Required
Action
Search

- Tag Name
  Required
Action
Search or write
- Send_v2_copy
- From_number
- Message
  Required
Action
Write

Case Created
Triggers when a new FuseDesk case is created.
Trigger
Instant
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Contact Created
Triggers when a new contact is created in FuseDesk
Trigger
Instant
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Department Added
Triggers when a Department is Added.
Trigger
Instant
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- Case Summary
  Required
- Case Details
  Required
- Opened By
  Required
- Department
  Required
- Assign to Rep
- CRM Contact Id
- Email Address
- Status
- Case Tags
Action
Write
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Write
- Status
- CRM Contact Id
- Email Address
- Rep
- Department
- Case Tags
- Case Tag Operator
- Case Summary
  Required
- Opened By
- Case Number
  Required
- Contact ID
  Required
Action
Search
- Rep User ID
  Required
Action
Search
- Quick Search Text
  Required
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Search or write

About FuseDesk

FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.

Help

Related categories

Customer Support

About SMS by Zapier

Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!

Help

Related categories

Zapier Automation Platform

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Connect FuseDesk to SMS by Zapier and automate any workflow

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Create your first workflow

Send SMS messages for new FuseDesk cases

Send SMS messages for new FuseDesk cases

How Zapier works

Select a trigger from FuseDesk

Setup an action from SMS by Zapier

That’s it! You just connected FuseDesk to SMS by Zapier

Connect FuseDesk and SMS by Zapier to integrate crucial parts of your business

Automate your lead management and improve conversions

Connect FuseDesk and SMS by Zapier to unlock the power of automation

Supported triggers and actions

Join millions worldwide who automate their work using Zapier