Integrate GitLab with ServiceNow to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate GitLab with ServiceNow - no code necessary. See how you can get setup in minutes.

Select a trigger from GitLab

A trigger is an event that starts your Zap and runs the workflow. For example, with GitLab, a trigger could be "New Code Snippet Comment."

A trigger is the event that kicks off your automated workflow.

Setup an action from ServiceNow

An action is what takes place after the automation is triggered. For example, with ServiceNow, the action could be "Create Record."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected GitLab to ServiceNow

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Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect GitLab to ServiceNow with a Zapier template.

Our most popular template

Add new records in ServiceNow from new GitLab issue events
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GitLab + ServiceNow

Add new records in ServiceNow from new GitLab issue events

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GitLab + ServiceNow

Make work flow with AI

Level up your GitLab to ServiceNow integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about GitLab + ServiceNow integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with GitLab and ServiceNow

What is the first step to integrate GitLab with ServiceNow?

To integrate GitLab with ServiceNow, the first step is to create a new integration in your GitLab account. This involves setting up a webhook that can listen for specific events in GitLab and trigger actions in ServiceNow accordingly.

Can we customize triggers from GitLab to create incidents in ServiceNow?

Yes, we can customize triggers based on specific events in GitLab. For instance, when a new issue is opened or updated in GitLab, it can automatically create an incident in ServiceNow.

What types of data can be transferred between GitLab and ServiceNow?

We can transfer various types of data such as issue details, comments, project updates, and user information from GitLab to corresponding records in ServiceNow.

Is it possible to automate status updates between the two platforms?

Yes, status updates can be automated. When an issue's status changes in GitLab, the corresponding incident or task status can be automatically updated in ServiceNow to keep both systems synchronized.

What authentication methods are supported for this integration?

Both OAuth and API token-based authentication methods are supported for securing communications between GitLab and ServiceNow during integration.

How do we handle error notifications during the integration process?

Error notifications are sent via email or through predefined communication channels integrated within your workflow. Specific error-handling rules and notifications can be customized within our system settings.

Can we update existing records automatically when changes occur in GitLab?

Yes, existing records in ServiceNow can be automatically updated when changes occur in your specified fields within a GitLab repository. This ensures that all information stays up-to-date without manual intervention.

Connect GitLab and ServiceNow to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect GitLab and ServiceNow to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Project
  Required
Trigger
Instant
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- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Filter Instructions
- Merge Request Author
- Merge Request Assignee
- Comment Author
Trigger
Instant
Try It

- Group
- Project
  Required
Trigger
Scheduled
Try It
- Project
  Required
- Commit Message
  Required
- Branch Name
  Required
- File Action
  Required
- File Path
  Required
- File Contents
  Required
Action
Write

- Project
  Required
- Issue
  Required
- Body
  Required
- Confidential
Action
Write
- Project
  Required
- Merge Request
  Required
- Body
  Required
- Confidential
Action
Write
- Group
- Labels
- Scope
- State
- Order By
Action
Search
- Project
  Required
- Labels
- Scope
- State
- Order By
Action
Search
- Table
  Required
Trigger
Scheduled
Try It
- Table
  Required
Action
Write
- Table
  Required
Action
Search

- Project
  Required
- Branch or Tag
Trigger
Scheduled
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Event
- Job Name
Trigger
Instant
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Name
  Required
- Reference Branch Name
Action
Write
- Project
  Required
- Title
  Required
- Description
- Labels
- Assignee Gitlab Username
Action
Write
- Project
  Required
- Title
  Required
- Description
- Source Branch
  Required
- Target Branch
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
  Required
Action
Write
- Scope
- State
- Order By
- Filter by Labels from a Group or Project?
Action
Search
- Table
  Required
Trigger
Scheduled
Try It
- Table
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
  Required
Action
Write
- Table
  Required
Action
Search or write

Learn how to automate GitLab on the Zapier blog

Learn how to automate ServiceNow on the Zapier blog

About GitLab

GitLab is an open source code collaboration tool with a rich feature set including management of repositories, reviewing tools, issue tracking, activity feeds and much more.