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Integrate Gmail with InvGate Service Desk to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Select a trigger from Gmail

A trigger is an event that starts your Zap and runs the workflow. For example, with Gmail, a trigger could be "New Attachment."

A trigger is the event that kicks off your automated workflow.

Setup an action from InvGate Service Desk

An action is what takes place after the automation is triggered. For example, with InvGate Service Desk, the action could be "Create Request."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Gmail to InvGate Service Desk

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Triggers and actions are the main components of every automated workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Gmail to InvGate Service Desk with a Zapier template.

Our most popular template

Send emails in Gmail for new requests in InvGate Service Desk
Details
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InvGate Service Desk + Gmail

Send emails in Gmail for new requests in InvGate Service Desk

InvGate Service Desk + Gmail

Make work flow with AI

Level up your Gmail to InvGate Service Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Connect Gmail and InvGate Service Desk to integrate crucial parts of your business

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Automate your lead management and improve conversions

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Create more impactful campaigns with automation

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Connect Gmail and InvGate Service Desk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Label or mailbox
- Search keywords
Trigger
Scheduled
Try It
- Label or mailbox
Trigger
Scheduled
Try It
- Search keywords
Trigger
Scheduled
Try It
- Label or mailbox
Trigger
Scheduled
Try It
- Message
  Required
Action
Write

- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write

- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Body Type
- Body
  Required
- Label or mailbox
- Attachments
Action
Write
- Search keywords
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write
- Automated Action
  Required
Trigger
Scheduled
Try It
- Request
  Required
Trigger
Scheduled
Try It
- Request
  Required
- Comment
  Required
- Author of this comment
  Required
- Is_solution
- Customer_visible
Action
Write
- Request identifier
  Required
Action
Search
- Email
  Required
Action
Search
- Request identifier
  Required
- Title
  Required
- Description
  Required
- Category
  Required
- Creator
  Required
- Type
  Required
- Customer
  Required
- Priority
  Required
Action
Search or write
- User identifier
  Required
- Username
  Required
- Name of label
  Required
- Last Name
  Required
- Email
  Required
Action
Search or write

New Label
Triggers when you add a new label.
Trigger
Scheduled
Try It
- Label or mailbox
Trigger
Scheduled
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Scheduled
Try It
- Label
- Message
  Required
Action
Write
- Recipient_instructions
- To
- Cc
- Bcc
- Subject
  Required
- From
- From_name
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of label
  Required
Action
Write
- Message
  Required
- Label or mailbox
Action
Write
- Search keywords
Action
Search
New Automated Action
Triggers when a new Automated Action is defined.
Trigger
Scheduled
Try It
New Request
Triggers when a new request is created.
Trigger
Scheduled
Try It
- Title
  Required
- Description
  Required
- Category
  Required
- Creator
  Required
- Type
  Required
- Customer
  Required
- Priority
  Required
Action
Write
- Username
  Required
- Name of label
  Required
- Last Name
  Required
- Email
  Required
Action
Write
- Request
  Required
Action
Search
- User identifier
  Required
Action
Search
- Request
  Required
- Comment
  Required
- Author of this comment
  Required
- Is_solution
- Customer_visible
Action
Search or write

Learn how to automate Gmail on the Zapier blog

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

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