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Quickly connect Gmail to PagerDuty with a Zapier template.

Our most popular template

Send emails through Gmail for new PagerDuty incidents
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PagerDuty + Gmail
Trigger new PagerDuty events for new matching emails found in Gmail
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Gmail + PagerDuty

Send emails through Gmail for new PagerDuty incidents

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PagerDuty + Gmail

Trigger new PagerDuty events for new matching emails found in Gmail

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Gmail + PagerDuty

How Zapier works

Zapier makes it easy to integrate Gmail with PagerDuty - no code necessary. See how you can get setup in minutes.

Select a trigger from Gmail

A trigger is an event that starts your Zap and runs the workflow. For example, with Gmail, a trigger could be "New Attachment."

A trigger is the event that kicks off your automated workflow.

Setup an action from PagerDuty

An action is what takes place after the automation is triggered. For example, with PagerDuty, the action could be "Add Acknowledge Event."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Gmail to PagerDuty

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Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Gmail to PagerDuty integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Gmail + PagerDuty integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Gmail and PagerDuty

How do I set up a trigger for receiving Gmail emails in PagerDuty?

To set up a trigger to receive Gmail emails in PagerDuty, you'll need to configure an integration that captures Gmail's incoming emails. This involves setting up rules based on certain criteria, like specific sender email addresses or keywords in the subject line, which will then trigger an alert in PagerDuty when met.

Can I use filters from Gmail when integrating with PagerDuty?

Yes, you can use Gmail filters when integrating with PagerDuty. These filters help determine which emails should trigger notifications. You can set criteria such as specific email addresses or text within the email body to ensure only relevant messages are sent to PagerDuty.

What actions can be performed in PagerDuty once an email is received from Gmail?

Once an email is received from Gmail into PagerDuty, various actions can be triggered such as creating an incident, updating existing incidents, or notifying team members. These actions help streamline the response process and ensure that teams are immediately aware of critical issues.

Is it possible to customize the notification settings for different emails coming through this integration?

Yes, you can customize notification settings for different types of emails entering through the Gmail-to-PagerDuty integration. By setting different rules and conditions based on email content or sender details, you can manage how alerts are delivered and prioritize notifications accordingly.

What should I do if the integration between Gmail and PagerDuty stops working?

If the integration fails, first check your connection settings and ensure that both your Gmail account and PagerDuty services are operational without restrictions. Verify your authentication credentials and review if any filter or rule changes might have affected data transfer.

Are there any limitations on using attachments from Gmail with this integration?

Integrating attachments from Gmail into PagerDuty might have some limitations based on file size or type compatibility. Typically, text-based content within emails is focused upon for triggering events; however, handling attachments may require additional configurations or third-party support services.

Can I automate responses through this integration after receiving a certain type of email?

You can automate responses by setting trigger conditions within your integration setup that allow certain types of emails from Gmail to initiate automated workflows or tasks in PagerDuty. This can include sending templated responses or escalating issues to dedicated teams automatically.

Connect Gmail and PagerDuty to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
- Search keywords
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
- Message
  Required
Action
Write

- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write

- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Body Type
- Body
  Required
- Label or mailbox
- Attachments
Action
Write
- Search keywords
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write
- Integration Key
  Required
- Incident Key
  Required
- Incident Key Filter Regex
- Description
Action
Write
- Integration Key
  Required
- Description
- Incident Key
  Required
- Incident Key Filter Regex
- Source URL
- Source Name
Action
Write
- Schedule
  Required
- Start Time
  Required
- End Time
  Required
Action
Search

New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- Label
- Message
  Required
Action
Write
- Recipient_instructions
- To
- Cc
- Bcc
- Subject
  Required
- From
- From_name
- Body Type
- Body
  Required
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of label
  Required
Action
Write
- Message
  Required
- Label or mailbox
Action
Write
- Search keywords
Action
Search
- Event Type
- Assigned To
- Service ID
  Required
Trigger
Instant
Try It
- Integration Key
  Required
- Incident Key
  Required
- Incident Key Filter Regex
- Description
Action
Write
- Apply standard error handling?
  Required
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Additional Request Headers
- Body
  Required
Action
Write

Learn how to automate Gmail on the Zapier blog

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

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