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Quickly connect Gong to Slack with a Zapier template.
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Frequently Asked Questions about Gong + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Gong and Slack
How do I integrate Gong with Slack?
To integrate Gong with Slack, you can use automation tools like ours that offer templates for setting up workflows. This typically involves authenticating your Gong and Slack accounts and then configuring triggers from Gong data updates to initiate Slack messages or actions.
What kind of triggers are available for the Gong and Slack integration?
We offer triggers based on various events such as when a call is analyzed in Gong or new comments are added. These can then be configured to send a message or notification in a specific Slack channel.
Can I customize notifications from Gong in Slack?
Yes, you can customize notifications by setting specific triggers and defining the information you want sent to Slack. This allows you to tailor what insights from Gong need immediate attention via Slack messages.
How do I ensure only certain users receive Gong updates in Slack?
You can control visibility by configuring your workflow's action settings in Slack. By selecting specific channels or direct messaging options, only designated users will receive the updates.
Is it possible to limit which calls push notifications to Slack from Gong?
Absolutely, by specifying filters during workflow setup, you can restrict which calls trigger notifications based on criteria like call type, participants, or keywords discussed during the call.
What actions in Slack can be triggered by events in Gong?
Actions such as posting messages, sending alerts, or updating channel topics in response to key metrics captured by Gong are all configurable once an event is triggered.
Do I need technical skills to set up the Gong-Slack integration?
No technical expertise is required. We provide user-friendly interfaces and step-by-step guidance making it easy for any team member to set up comprehensive workflows without needing programming skills.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Accessible Workspaces
- Available Saved Searches
Try It- 1. THE OBJECT THAT WAS SHARED - What's the name of the object?Required
- 1. THE OBJECT THAT WAS SHARED - What's the ID of the object?Required
- 1. THE OBJECT THAT WAS SHARED - What's the direct URL to view the object?Required
- 1. THE OBJECT THAT WAS SHARED - How many dynamic properties do you have to display for the object?Required
- 2. THE SHARING EVENT - What's the name of the event? (example: "Document Sent" or "Presentation Shared")
- 2. THE SHARING EVENT - What's The ID Of The event?
- 2. THE VIEWING EVENT - What's The URL To View More Info Regarding The Event?
- 2. THE SHARING EVENT - How Many Dynamic Properties Do You Have To Display For The sharing event?Required
- EmailRequired
- Name
- GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
- Trigger for Bot Messages?
- Optimized data
Try It- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Try It
- 1. THE OBJECT THAT WAS SHARED - What's the name of the object?Required
- 1. THE OBJECT THAT WAS SHARED - What's the ID of the object?Required
- 1. THE OBJECT THAT WAS SHARED - What's the direct URL to view the object?Required
- 1. THE OBJECT THAT WAS SHARED - How many dynamic properties do you have to display for the object?Required
- 2. THE SHARING EVENT - What's the name of the event? (example: "Document Sent" or "Presentation Shared")
- 2. THE SHARING EVENT - What's The ID Of The event?
- 2. THE VIEWING EVENT - What's The URL To View More Info Regarding The Event?
- 2. THE SHARING EVENT - How Many Dynamic Properties Do You Have To Display For The sharing event?Required
- EmailRequired
- Name
- GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
- New Channel
Triggers when a new #channel is created.
Try It - Include_alias
Try It