Integrate Google Forms with Zendesk to automate your work
How Zapier works
Zapier makes it easy to integrate Google Forms with Zendesk - no code necessary. See how you can get setup in minutes.
Select a trigger from Google Forms
Setup an action from Zendesk
That’s it! You just connected Google Forms to Zendesk
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Frequently Asked Questions about Google Forms + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Google Forms and Zendesk
How can I use Google Forms to automatically create tickets in Zendesk?
You can set up a Zap that triggers when a new response is submitted in Google Forms. Our integration allows this response to automatically create a ticket in Zendesk. Just ensure you map the form fields correctly to the ticket fields.
What triggers are available for Google Forms and Zendesk integration?
For Google Forms, we can trigger actions based on new responses. In Zendesk, actions you might automate include creating tickets, updating existing ones, or adding comments.
Is it possible to update an existing ticket in Zendesk with information from a Google Form?
Yes, by using specific identifiers from your Google Form responses as search parameters in Zendesk, we can update existing tickets with new information provided in form submissions.
How do I handle attachments from Google Forms when integrating with Zendesk?
Attachments uploaded via Google Forms can't be directly transferred due to platform restrictions. However, you may include links to files stored in cloud solutions like Google Drive as part of the ticket creation process in Zendesk.
Can I customize which form responses are sent to Zendesk as tickets?
Certainly! You can apply filters within the Zap setup that specify which form submissions should result in creating or updating a ticket. This way, only relevant responses trigger actions within zendesk.
What happens if there are errors during data transfer between Google Forms and Zendesk?
If errors occur, our monitoring system will alert you through your dashboard and via email notifications if configured. You'll also have access to detailed logs so you can troubleshoot any data transfer issues efficiently.
Can multiple Google Form responses be merged into a single Zendesk ticket?
Currently, each response will generate an individual ticket by default. However, following custom criteria using our tools may allow combining related responses into single threads by employing additional workflows outside standard operations.
Connect Google Forms and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Connect Google Forms and Zendesk to unlock the power of automation
With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
