To learn more, read the [Jira Service Management API Documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/)

Select “Yes” to [stop this Zap step](https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses#h_01HD20969HPZ01ENM30NQR79X5) if the app returns an error and enable automatic authentication refresh. Select “No” to run the Zap step regardless of errors. Learn more about [API Request action error handling](https://help.zapier.com/hc/en-us/articles/12899473501453#h_01JKRBY68EDXBB1V817DSTRZ0N).

Requests can only be made to domains associated by this application. Read more about [API Request Setup](https://help.zapier.com/hc/en-us/articles/12899607716493).

Any parameters added to a URL will be URL-encoded and appended to the request URL to pass additional data to the API request.

These headers and values will be applied to the request in addition to any headers created as part of authentication. Authentication headers are added automatically.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Jira Service Management

Condition Set UUID from the Nightfall Console. The detection rule you want to use to classify the input payload with.

Text payload that will get scanned and classified by Nightfall DLP.

Data loss prevention & data classification for security & compliance.

Nightfall DLP

Select the Google Drive location of your spreadsheet. Choose between My Drive or a Shared Drive; the former is the default.

Worksheets must have column headers. Learn more about [spreadsheet formatting](https://help.zapier.com/hc/en-us/articles/8496276985101-Work-with-Google-Sheets-in-Zaps).

If you are using a spreadsheet in a Shared Drive, use the "New or Spreadsheet Row (Team Drive)" trigger instead. [Learn more](https://help.zapier.com/hc/en-us/articles/21613796877325-Google-Sheets-Zap-is-triggering-on-rows-in-a-sheet-on-another-Team-Drive#h_01HFYJ2F77WX1QNSGFY88AQGSK)

Worksheets must have headers. Learn more about [spreadsheet formatting](https://help.zapier.com/hc/en-us/articles/8496276985101-Work-with-Google-Sheets-in-Zaps).

Select a column to trigger your Zap only when changes happen there. New rows always trigger (even if empty). Use a [filter](https://help.zapier.com/hc/en-us/articles/8496276332557-Add-conditions-to-Zaps-with-filters) to skip empty new rows. Any_column will trigger on any column.

If you are using a spreadsheet in a Shared Drive, use the “New or Update Spreadsheet Row (Team Drive)” trigger instead. [Learn more](https://help.zapier.com/hc/en-us/articles/21613796877325-Google-Sheets-Zap-is-triggering-on-rows-in-a-sheet-on-another-Team-Drive#h_01HFYJ2F77WX1QNSGFY88AQGSK)

Select a column to trigger your Zap only when changes happen there. New rows always trigger (even if empty). Use a [filter](https://help.zapier.com/hc/en-us/articles/8496276332557-Add-conditions-to-Zaps-with-filters) to skip empty new rows.

Select the column you want to search within. The specified lookup value will be compared to values in this column to find a matching row.

Enter the value to search for in the lookup column. This will be used to find the spreadsheet row.

Optional: Specify an additional column to filter your search. When used, the Zap will only trigger for rows matching both columns.

Enter the value to search for in the supporting lookup column. This value, combined with the lookup value, will be used to find a matching spreadsheet row.

Search from the last row of the spreadsheet up. Select “True” to enable.

Enter the number of rows you want to retrieve. Maximum of 500 rows.

Value of the Worksheet Title to match exactly. Search is case-sensitive.

Specify the columns you want to include. Use letter ranges (A:A, A:Z)

Specify the number of the first row to retrieve. Row 1 is considered the header.

Optionally, specify another column you want to search by. Note that if you supply this, the Zap will trigger only on rows that match both columns. (An example column might be something like Email Address or Phone Number)

An example value might be me@example.com or 555-5555

Search from the bottom of the spreadsheet up. Select “True” to enable.

Enter the column number where you want to insert the column. Use 0 for column A, 1 for column B, etc. Leave blank to add a column at the end.

Select a spreadsheet to copy the worksheet to. Leave blank to copy to the original spreadsheet’s location.

Enter column headers for your new spreadsheet. These will be ignored if “Spreadsheet to Copy” is selected.

This action clears the contents of a spreadsheet row. If needed, you may be able to recover the contents using the [Version History](https://knowledge.workspace.google.com/kb/how-to-recover-versions-of-a-google-drive-document-000007648) feature in Google Sheets.

Worksheets must have headers. Learn more about [spreadsheet formatting](https://help.zapier.com/hc/en-us/articles/8496276985101-Work-with-Google-Sheets-in-Zaps). 

Specify which row(s) to clear. You can enter:

•	A single row, such as 5, to clear row 5.

•	Multiple rows separated by commas, such as 1, 3, 5, to clear rows 1, 3, and 5.

•	A range of rows, such as 1-5, to clear rows 1 through 5.

•	A combination of individual rows and ranges, such as 1, 3-5, to clear rows 1, 3, 4, and 5.

This action will delete a spreadsheet row. If needed, you may be able to recover the row using the [Version History](https://knowledge.workspace.google.com/kb/how-to-recover-versions-of-a-google-drive-document-000007648) feature in Google Sheets. 

<b>Warning:</b> Deleting a row may cause Zaps using the “New or Updated Spreadsheet Row” trigger on the same worksheet to re-trigger on every row below the deleted row. If you want to avoid this, consider using the “Clear Spreadsheet Row” action instead, which clears the data from the row while keeping the row itself intact.

Specify which row(s) to delete. You can enter:

•	A single row, such as 5, to delete row 5.

•	Multiple rows separated by commas, such as 1, 3, 5, to delete rows 1, 3, and 5.

•	A range of rows, such as 1-5, to delete rows 1 through 5.

•	A combination of individual rows and ranges, such as 1, 3-5, to delete rows 1, 3, 4, and 5.

Select the Row ID to update the same row each time the Zap runs or set the Row ID as a [custom value](https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps#01H7FR09FBEAKK4ZZP678QDE9T) to update different rows.

The background color for the row. Choose from your current custom Theme Color in your Spreadsheet, or select a predefined color.

The text color for the row. Choose from your current custom Theme Color in your Spreadsheet, or select a predefined color.

Select the Row ID to update the same row each time the Zap runs. Or set the Row ID as a [custom value](https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps#01H7FR09FBEAKK4ZZP678QDE9T) to update different rows. 

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

Being able to collect, track, and analyze your data is essential for any business. Using Google Sheets with Zapier, you can automatically create and edit spreadsheets with data from other apps you use. Zapier can monitor changes in your Google Sheets and quickly share your important data with stakeholders. When you put Zapier to work with Google Sheets, you can connect Google Sheets to other apps, automating all of your spreadsheet tasks to save you time.

Here are some creative ways to use Google Sheets with Zapier:

Google Sheets

Zapier Tables is a no-code database built for automation.

Zapier Tables

Zoho Creator is an online database builder. Its easy drag-n-drop interface lets you create custom applications for every data collection need, define workflow and also configure business rules that are unique to your business.

Zoho Creator

Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

Smartsheet

Quip is a modern productivity suite that enables you and your team to collaborate on any device. It works across iPhone, iPad, Android phones and tablets, and the desktop web. Quip has a simple and elegant interface that combines documents and messages into a single chat-like “thread” of updates, making collaboration immediate and easy. You can share documents, tables, checklists, and more so multiple people can edit and discuss together in a single, shared workspace.

Quip

Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.

Airtable

Microsoft's Excel is a spreadsheet application used by millions of users across the world. It is part of the Office ecosystem and is considered the industry standard for spreadsheets. 

Only files on OneDrive for Business (available with Office 365 and Sharepoint server) are supported at this time with Zapier.

Microsoft Excel

Need an easy way to discover PII, PHI, and other sensitive data in your Jira Service Management tickets? This Zap help you do just that and take action immediately. Once it's active, when you receive a new ticket in Jira Service Management, this integration will automatically scan it for sensitive data in Nightfall DLP and log the results in a row in your Google Sheet spreadsheet.

Google Sheets + Jira Service Management + Nightfall DLP

Trigger Nightfall DLP to review new tickets in Jira Service Management and log results in Google Sheet rows

Supported triggers and actions

New Request

Create Request

Scan for Sensitive Data

Updated Request

API Request (Beta)

About Google Sheets

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Smartsheet

About Jira Service Management

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About Nightfall DLP

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