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Quickly connect Google Sheets to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Google Sheets with Zendesk - no code necessary. See how you can get setup in minutes.
Select a trigger from Google Sheets
Setup an action from Zendesk
That’s it! You just connected Google Sheets to Zendesk
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Frequently Asked Questions about Google Sheets + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Google Sheets and Zendesk
How do I set up a trigger from Google Sheets to Zendesk?
To set up a trigger from Google Sheets, you'll first need to create a Zap in our platform. Select Google Sheets as your trigger app and choose an event, like 'New Spreadsheet Row.' This will activate every time there's a new row added to your spreadsheet, which you can then map to actions in Zendesk.
Can I update a ticket in Zendesk when there’s a change in my Google Sheet?
Yes, by setting up an appropriate Zap. Choose 'Updated Spreadsheet Row' as the trigger event in Google Sheets, and map it to the 'Update Ticket' action in Zendesk.
Is it possible to create a new ticket in Zendesk from Google Sheets?
Absolutely. You can select either 'New Spreadsheet Row' or 'Updated Spreadsheet Row' as triggers and then configure your action step to 'Create Ticket' in Zendesk with the information provided from the sheet.
How are actions executed between Google Sheets and Zendesk?
Actions between Google Sheets and Zendesk are executed based on triggers defined within Zaps. Once you set a trigger like adding a new row in Google Sheets, the corresponding action, such as creating or updating tickets in Zendesk, will automatically execute.
What data can be transferred from Google Sheets to Zendesk with this integration?
With our integration setup, any data from your specified columns within your Google Sheet can be transferred directly into specific fields of Zendesk tickets or other specified actions.
Does this integration allow for bidirectional updates between Zendesk and Google Sheets?
Our standard integration primarily supports unidirectional data transfer—from Google Sheets to Zendesk. However, for bidirectional capabilities, additional custom setups or third-party extensions may be needed.
Are there limitations on the number of rows processed from Google Sheets for triggers?
Yes, typically our platform processes new or updated rows depending on the trigger you've set up. For extensive data sets beyond typical limits, reviewing our usage policy is recommended.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
